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  • Seller Help

    • Paid/Free Services of Indiamart
      • Paid Services of Indiamart
        • How do I register for paid services on IndiaMART?
        • TrustSEAL Service
        • Mini Dynamic Catalog (MDC) Service
        • Maximiser Service
        • IndiaMART Verified Exporter Service
        • IM STAR
        • How to start selling on IndiaMART?
        • IM Leader
        • What are the details of IndiaMART Official Bank Account for making NEFT/RTGS/IMPS for Paid Services?
        • What is Industry Leader Package of Indiamart?
        • Where can I check the end date for my paid service on IndiaMART?
        • How can brands/agencies advertise on IndiaMART?
        • When does the Catalog goes Live?
        • How to Purchase MDC (Annual) through Seller Panel
      • Free Catalog Page
        • How to Create Free Seller account on IndiaMART?
        • How to Sell Items on IndiaMART?
        • How to become a Verified Supplier?
        • Registration Fee for IndiaMART
        • Benefits of becoming a Verified Supplier on IndiaMART
      • Queries regarding Paid Services
        • FAQs for VYAPAR
        • What is the difference between Maximiser and MDC?
        • How to get TrustSEAL?
        • Can I host my catalog on other domain in MDC?
        • What are the benefits of Maximiser?
        • Queries related to IndiaMART Verified Exporter Service
        • Can free suppliers be TrustSEAL verified?
        • How is IndiaMART TrustSEAL different from traditional authentication and verification services?
    • Manage Catalog
      • Manage Products
        • How do I Add products in my IndiaMART catalog?
        • How to upload Product images?
        • How do I delete a product from my catalog?
        • How to edit Product details?
        • What are the guidelines for “Product Images”
        • What is product mapping?
        • How do I manage Product Categories?
        • What are the possible reasons for product listing rejection?
        • If the products I added are not reflecting on my catalog, what should I do?
        • How do I add product videos to my catalog?
        • What are the benefits of adding Minimum Order Quantity on products?
        • How do I make my products more visible to buyers?
        • If one of my product images is rejected, will the entire product listing be rejected too?
        • How do I remove premium service from any of my product listings?
        • How many categories can a product be mapped to?
        • How can I rearrange products in my catalog?
        • What is the need for product mapping?
        • What are some of the practices that should be avoided while writing a product title?
        • What is Product Score and Why do you need?
        • How to increase the visibility of your products?
        • Where do I see the reason of rejection for my product listing?
        • How to change the selected city-category combination for promotion?
        • What are the guidelines for Product Addition
        • What is an effective way to write the product title?
        • Why should I categorize my products?
        • What is Photos and Docs section in seller panel?
        • What are the best practices for adding product description?
        • Does MOQ on products impact my listing?
        • If my products are out of stock, are they still visible on IndiaMART?
        • Does product title impact visibility of my products?
      • Product Groups
        • How do I change the product group description?
        • How do I change the product group name?
        • How to create a new product group for my product?
        • How to move a product from one group to another?
        • How to move ungrouped products to a group?
        • How can I rearrange product groups in my catalog?
      • Product Pricing
        • Can I select any currency unit for product price on the seller panel?
        • How to add extra charges like shipping and taxes on Products?
        • Can I add prices to my products uploaded on IndiaMart?
        • I don’t have a fixed price for my products. Can I mention a price range?
        • How should the shipping charges and taxes be included in the mentioned price?
        • Does mentioning price on products impact my listing?
        • Where should I mention any extra charges applicable for my product(s)?
        • Why do I need to provide product price on my catalog?
        • How does price impact my visibility?
      • Catalog Views
        • About catalog views
        • Checking catalog viewers
        • Contacting catalog viewers
        • Sharing products with Catalog viewers
        • Calling catalog viewers
    • BuyLeads
      • My Buy Leads
        • Where do I check the BuyLeads purchased by me?
        • How do I track previously consumed BuyLead?
        • How to mark enquiry received as irrelevant?
        • What is CRM key under ‘Settings’?
        • How do I check the BuyLead balance left in my account?
        • If I consume all my BuyLeads then what should I do to buy another BuyLeads?
        • BuyLeads Report
        • How do I Set my BuyLead Preferences from Settings?
        • What are recommended locations under BuyLead location filter?
        • What should I do if I am not able to find BuyLeads for my products?
        • How can I change/edit the default message which appears after consuming BuyLead before sending it to the buyer?
        • Does location preference impact the BuyLeads that I receive?
        • Under what conditions does a BuyLead get expired?
      • BuyLead Allocation Related Queries
        • What are the total number of India BuyLeads I will get in a week?
        • What happens to the Non Lapsable Buyleads that are currently in my account as a part of BuyLead balance?
        • Are the weekly India BuyLeads lapsable?
        • How many Daily Bonus India Buyleads be allocated to me?
        • India BuyLeads allocated to me in the first week of Hosting (Hosting Buy leads) are also lapsable?
        • If I consume Buyleads from Daily Bonus India Buyleads as well as from the Weekly India Buyleads, how will the deduction happen?
        • I was told that I will be allocated more Buy leads (apart from my weekly allocation) under IMA Rewardz program. Will I get these Buy leads?
        • Are the Daily Bonus India Buyleads lapsable?
        • When will the weekly leads be allocated to me?
        • What happens to the Buy Leads that I received in the First weekly Allocation (Hosting Buy Leads)?
        • Is there any change in the Weekly India Buy leads allocated to me? How many weekly India Buy leads will be allocated to me?
        • Will I still receive 30 percent Extra Buy leads if I want to opt it?
        • What will be the validity of the Buyleads purchased through Buylead package?
        • What happens to Daily Bonus India Buy Lead Allocation if a seller is marked PNS Defaulter or Email defaulter?
      • About Buy leads
        • What is a BuyLead?
        • How do I improve the quality of BuyLeads that I receive through IndiaMART?
        • What are the essential details that I should share in my Buy Requirement?
        • When will my buy requirement go live on the IndiaMART platform?
        • What are the details I should check while consuming a BuyLead?
        • What buyer information do I get access on a BuyLead?
        • How does increased consumption of BuyLeads improve relevance?
        • How do I get the notifications for the most recent BuyLeads for my products?
        • Photo BuyLead of recently Enquired Products by Buyer
        • How can I make the most of my consumed BuyLeads?
        • Why do I receive multiple notifications of the same BuyLead?
      • Buy Lead Filters
        • Where can I check the most recent BuyLeads on the seller panel?
        • Why am I getting irrelevant BuyLeads?
        • What are the different BuyLead filters available to select most suitable BuyLeads for business?
        • Where can I check India BuyLeads most relevant to my business?
        • How do I remove a BuyLead from shortlist?
        • Why should I shortlist relevant BuyLeads? Does it help in getting more relevant BuyLeads in future?
      • Tenders
        • How can I track the tenders I had consumed previously?
        • What steps to follow after consuming Tenders?
        • Tutorials & Helplines of some Tender source website
        • What is a Tender?
        • How can I search for specific tenders on IndiaMART?
        • How to consume a Tender?
        • How to mark tender as Not Relevant
    • Manage Company Information
      • Add/Update/View Profile Details
        • Where can I update details of my business such as mode of shipment, percentage of trade in exports, etc.?
        • How can I update company details?
        • How can I Update Business Information?
        • How do I change my company name?
        • What is IndiaMART Dashboard and how do I access it?
        • Can I change my Catalog URL?
        • How to add contact details?
        • What is a Business Profile?
        • How do I Update Primary Mobile Number on Seller Panel?
        • How can I add more pages to my catalog?
        • After I have made changes to my catalog or About Us section, within how much time will they start reflecting?
        • How do I add/update my company logo?
        • How to update Import Export Code (IEC)?
      • Add/Update/View Page Details
        • How to manage the user settings on IndiaMART?
        • Is there an additional cost for adding new pages to the catalog/website?
        • Can my clients post testimonials directly to my website?
        • Where do I check when the renewal date of my current package?
        • Is there an upper limit to the number of pages you can add to your catalog?
        • What are the benefits of adding more pages to the website?
        • Is it mandatory to add pages?
        • What is the purpose of ‘Testimonials’ under ‘Company Profile’ section?
        • Can IndiaMART add pages for me?
        • What is a job opening page?
        • Can I use my website as a job portal as well?
        • What is the purpose of news/press release section on the seller panel?
      • GST Related Queries
        • How to update GST?
        • What is GSTIN?
        • How to add GST from Seller Panel?
        • What are statutory details?
        • Does IndiaMART InterMESH Ltd. issue tax invoice? And will I be able to claim credit from the invoice?
      • Preferred Number Service
        • How can a seller manage alerts on IndiaMART?
        • What is a Preferred Number Service?
        • How can I block spam call?
        • How can I Add/Update/View PNS Number?
        • What is the advantage of PNS?
        • What are the office and non-office hour timings of PNS?
        • How many personal numbers can be added in PNS?
        • What if I miss any call?
        • Can I change PNS Number?
        • Can I mention the preferred number allocated to me on other channels of communication, such as email, etc.?
        • When a buyer calls, in what sequence will my numbers be connected?
        • Where can buyers see my preferred number?
        • Will I also receive BuyLead and enquiry alerts on my alternate email ID and mobile number?
      • Business Card
        • After I upload my business card, within how much time will it get approved?
        • What should be the resolution of the business/card?
        • How will I know whether my business card has been approved or rejected?
        • What is the maximum file size allowed for business/visiting card?
      • Business Feeds
        • How can I see who viewed my Catalog?
        • What is ‘Who Viewed My Catalog’ section on the seller panel?
        • How do I check traffic on my website?
      • Location Preference
        • What is the importance of setting the location preference?
        • Can I apply the location filter?
        • What should my location preference be, if I want to receive BuyLeads from both India and abroad?
        • Does location preference impact my direct enquiries?
    • Seller General Support
      • Seller Tips
        • How can I promote my products on IndiaMART?
        • How will buyers connect with me?
        • What are the communication tips to a buyer?
        • What number gets displayed when I get a call from buyer?
        • What should I do to get a quick response from buyer?
        • What are the pricing tips for Products?
        • What are some of the best practices for responding to enquiries for maximum buyer interest?
        • Best Practices to Avoid Buyer-Seller Conflict
        • How to prevent UPI fraud?
      • Seller Rating
        • Who can rate a seller?
        • Where do I check my rating?
        • How is my average rating calculated?
        • How can I track the performance of my business on IndiaMART?
        • What is supplier/seller rating?
        • Why is seller rating important?
      • Indiamart Advantage Program (IMA)
        • How are Buy Leads Allocated under different plans?
        • What happens to BuyLead allocation if a seller is marked as PNS or email defaulter due to unresponsiveness?
        • How many credit points does each BuyLead cost under the IndiaMART Advantage Program?
        • What is Indiamart Advantage Program?
        • How will I get to know how many BuyLeads will be rewarded under IMA?
      • Indiamart Account Related Queries
        • How to Login to my IndiaMART Seller Account?
        • How to Retrieve my Username or Password? Can I receive my password on my mobile number?
        • How do I change my IndiaMART account password?
        • Why do I need to update the password?
    • Lead Manager
      • About Lead Manager
        • What is Lead Manager? What are the features available on it?
        • How do I learn to use LMS?
        • Reminder page and Filter enhancement on Lead Manager
      • CRM Integration
        • Integration of IndiaMART’s Lead Manager CRM API with Third Party CRMs
        • Integrating IndiaMART’s Lead Manager with ZOHO CRM
      • Manage Contacts
        • How to add a contact in lead manager?
        • How do I edit a contact in Lead Manager?
        • How can I search for a contact in Lead Manager?
      • Labelling
        • How do I assign a label?
        • When does a contact get automatically labelled as ‘Contacted’ in Lead Manager?
        • How many labels can be created?
        • What is Label?
        • How do I create a Label?
        • How do I view my labelled contacts?
        • How do I edit a label?
        • Why do some of my contacts show under the ‘Follow-up’ label automatically?
      • Notes and Replies
        • How do I delete a saved reply?
        • Where to see unread messages from Buyer?
        • How to send Instant Replies to the buyers?
        • How many saved replies can I add?
        • How do I send a reply to my saved contact?
        • How do I add Notes to a buyer conversation?
        • Where do I see saved replies?
        • How will I know if my reply has been read by the buyer?
        • How to create a saved reply?
        • What are ‘saved replies’?
        • What is the purpose of “Last Reply” template?
        • How will my contact receive a reply?
        • How can I send a saved reply?
        • What are Notes?
        • What type of files can I attach with my reply?
      • Quotation
        • Can I send multiple quotations in response to a buyer requirement?
        • What is a Quotation? What are the benefits of Quotations?
        • How do I create Quotations for Buyers?
        • How can sellers share product details and quotes with buyers?
        • In what format will the smart quotation be generated?
        • How do I edit or update the quotation already submitted by me?
        • Will the buyer contact me after I have sent him/her the quotation? Is it mandatory to send the buyer my product quotation?
        • I have sent the quotation to buyer, but the buyer says he has not received it. Where should I check?
        • Can I add my preferred number (PNS) instead of my primary number to the quotation?
        • At what stage of the conversation with the Buyer should I send a Quotation?
      • Reminder
        • How can I disable reminder notification?
        • How do I set a reminder?
        • Can I send a reminder to the buyer using the ‘Set Reminder’ feature on the panel?
        • When will I receive a reminder notification?
      • Enquiry
        • How can I track buyer enquiries through my seller panel?
        • Can I export my Enquiries to an excel file?
        • Where to check my previous enquiries?
        • How soon should I respond to buyer enquiries?
        • How is a BuyLead different from a Direct Enquiry?
        • How can I enhance the count of relevant enquiries?
        • Why am I getting retail enquiries?
      • Email Sync
        • What are the advantages of Email Synch feature?
        • How are emails synced with IndiaMART portal?
        • How to sync email to Lead Manager?
        • What is ‘Email Sync to Lead Manager’ feature?
        • Can I reply to the Buyers through this email ID? Is it secure?
        • Is there any additional cost for using Email Sync feature?
        • How do I disable Email Sync feature?
    • Payment related queries for Sellers
      • About Pay with IndiaMART
        • How does Paywith IndiaMART work for sellers?
        • How can I set up Pay with IndiaMART?
        • How do I collect payment through Pay with IndiaMART?
        • Is Pay with IndiaMART a paid service?
        • What are the details required for updating bank details on Pay with Indiamart?
        • What are the benefits Paywith IndiaMART provides to Sellers ?
        • Which sellers can collect payments via Pay with IndiaMART?
      • About International Payments in IndiaMart
        • Payment collection from International Buyers of IndiaMart
      • Payment and Bank Details
        • How can I get my monthly payment receipt and Invoice?
        • How can I download the GST invoice bill ?
        • Which modes can a buyer use to Pay you via Pay with IndiaMART?
        • How do I update my bank account details?
        • When do I get the payment in my account?
        • Can I collect payment from international buyers using Pay with IndiaMART?
        • Do I have access to my payment details?
        • What is the limit for collecting payments?
      • Security and Notifications
        • Is the Seller protected while using Pay with IndiaMART?
        • How will the Seller be confirmed of a successful payment transaction?
  • General Help

    • Getting Started on Indiamart
      • About Indiamart
        • What is IndiaMART?
        • What is the address of IndiaMART head office?
        • Where are the IndiaMART branch offices located?
        • What are the services available for a buyer on IndiaMART platform?
        • Who is the founder of IndiaMART?
      • Careers
        • Careers in Indiamart
      • Advantages of Indiamart
        • What is the Learning Centre?
        • What are the benefits of IndiaMART for a buyer?
        • Is my personal and business information, which I share at the time of registration, secure with IndiaMART?
        • In which cities can I attend the Learning Centre?
      • Registration
        • What are the steps to login to IndiaMART?
        • How to Sign out from my IndiaMART account?
        • What are the details needed for registering on Indiamart?
        • I have registered my free catalog but it’s not listed yet. Why?
        • I am facing issues while registration/logging into my IndiaMART account. Whom should I contact?
        • What are the advantages of registering my business on IndiaMART?
      • Mobile Number Information
        • How to Update Primary Mobile Number?
        • I am receiving OTP on my registered mobile number, but have access to email ID. How can I login to my account?
        • How to verify mobile number?
        • How do I update my alternate/secondary mobile number on seller panel?
        • How do I swap my primary mobile number with secondary mobile number?
      • Email ID Information
        • How do I update my primary email ID?
        • How do I update my alternate/secondary email ID?
        • How do I swap my primary email ID with secondary email ID?
    • IndiaMART Bug Bounty Program
      • IndiaMART Bug Bounty Program

Help Categories

  • Seller Help
    1. BuyLeads
    2. Paid/Free Services of Indiamart
    3. Lead Manager
    4. Seller General Support
    5. Manage Company Information
    6. Manage Catalog
    7. Payment related queries for Sellers
  • Buyer Help
    1. Product Related Queries
    2. Search Related Queries
    3. Seller Related Queries
    4. Privacy and Complaints
    5. Payment related queries for Buyers
  • General Help
    1. Getting Started on Indiamart
    2. IndiaMART Bug Bounty Program
  • Product Updates
    1. Indiamart Buyer Panel
    2. Payment Related
    3. Indiamart Seller Panel
    4. m.indiamart.com(M-Site)
About Us
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Contact Us
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whatsapp-icon WhatsApp:
+91-9696969696

Email us: customercare@indiamart.com

Call us:
096-9696-9696

About Us
Join Sales
Help
Feedback
Complaints
Contact Us
Customer Care
Security Tips for Buyers
Sell on IndiaMART
Learning Center
Enterprise Solutions
Success Stories
Press Section
Advertise with Us
Security Tips for Sellers

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