• Seller Help

  • Paid/Free Services of Indiamart
    • Paid Services of Indiamart
      • How do I register for paid services on IndiaMART?
      • What is Mini Dynamic Catalog (MDC)?
      • What is TrustSEAL? What are the benefits of a TrustSEAL?
      • What is Star Supplier package?
      • How to start selling on IndiaMART?
      • What is Maximiser?
      • What is Industry Leader Package of Indiamart?
      • What is Leader Supplier package?
      • How can brands/agencies advertise on IndiaMART?
      • Where can I check the end date for my paid service on IndiaMART?
      • IndiaMART Verified Exporter Service
      • When does the Catalog goes Live?
      • What are the details of IndiaMART Official Bank Account for making NEFT/RTGS/IMPS for Paid Services?
      • How to Purchase MDC (Annual) through Seller Panel
    • Free Catalog Page
      • How to Create Free Seller account on IndiaMART?
      • How to become a Verified Supplier?
      • Benefits of becoming a Verified Supplier on IndiaMART
    • Queries regarding Paid Services
      • Can I host my catalog on other domain in MDC?
      • What is the difference between Maximiser and MDC?
      • How to get TrustSEAL?
      • Can free suppliers be TrustSEAL verified?
      • What are the benefits of Maximiser?
      • How is IndiaMART TrustSEAL different from traditional authentication and verification services?
      • Queries related to IndiaMART Verified Exporter Service
  • Manage Catalog
    • Manage Products
      • How do I Add products in my IndiaMART catalog?
      • How to upload Product images?
      • How to edit Product details?
      • How do I delete a product from my catalog?
      • If one of my product images is rejected, will the entire product listing be rejected too?
      • What are the possible reasons for product listing rejection?
      • How do I manage Product Categories?
      • What is the need for product mapping?
      • What is product mapping?
      • How do I make my products more visible to buyers?
      • If the products I added are not reflecting on my catalog, what should I do?
      • What are the benefits of adding Minimum Order Quantity on products?
      • How do I add product videos to my catalog?
      • How do I remove premium service from any of my product listings?
      • How to increase the visibility of your products?
      • What are the guidelines for “Product Images”
      • How can I rearrange products in my catalog?
      • What are some of the practices that should be avoided while writing a product title?
      • How to change the selected city-category combination for promotion?
      • How many categories can a product be mapped to?
      • Why should I categorize my products?
      • What is Photos and Docs section in seller panel?
      • What is an effective way to write the product title?
      • If my products are out of stock, are they still visible on IndiaMART?
      • Does MOQ on products impact my listing?
      • What are the guidelines for Product Addition
      • Does product title impact visibility of my products?
      • What are the best practices for adding product description?
      • What is Product Score and Why do you need?
      • Where do I see the reason of rejection for my product listing?
    • Product Groups
      • How do I change the product group description?
      • How do I change the product group name?
      • How to create a new product group for my product?
      • How can I rearrange product groups in my catalog?
      • How to move a product from one group to another?
      • How to move ungrouped products to a group?
    • Product Pricing
      • Can I select any currency unit for product price on the seller panel?
      • How to add extra charges like shipping and taxes on Products?
      • Can I add prices to my products uploaded on IndiaMart?
      • I don’t have a fixed price for my products. Can I mention a price range?
      • Why do I need to provide product price on my catalog?
      • How should the shipping charges and taxes be included in the mentioned price?
      • How does price impact my visibility?
      • Does mentioning price on products impact my listing?
      • Where should I mention any extra charges applicable for my product(s)?
  • BuyLeads
    • BuyLead Allocation Related Queries
      • How many Daily Bonus India Buyleads be allocated to me?
      • What are the total number of India BuyLeads I will get in a week?
      • Are the Daily Bonus India Buyleads lapsable?
      • What happens to the Non Lapsable Buyleads that are currently in my account as a part of BuyLead balance?
      • India BuyLeads allocated to me in the first week of Hosting (Hosting Buy leads) are also lapsable?
      • Are the weekly India BuyLeads lapsable?
      • When will the weekly leads be allocated to me?
      • Is there any change in the Weekly India Buy leads allocated to me? How many weekly India Buy leads will be allocated to me?
      • What happens to the Buy Leads that I received in the First weekly Allocation (Hosting Buy Leads)?
      • If I consume Buyleads from Daily Bonus India Buyleads as well as from the Weekly India Buyleads, how will the deduction happen?
      • What will be the validity of the Buyleads purchased through Buylead package?
      • What happens to Daily Bonus India Buy Lead Allocation if a seller is marked PNS Defaulter or Email defaulter?
      • Will I still receive 30 percent Extra Buy leads if I want to opt it?
      • I was told that I will be allocated more Buy leads (apart from my weekly allocation) under IMA Rewardz program. Will I get these Buy leads?
    • My Buy Leads
      • Where do I check the BuyLeads purchased by me?
      • What is CRM key under ‘Settings’?
      • How can I change/edit the default message which appears after consuming BuyLead before sending it to the buyer?
      • How do I check the BuyLead balance left in my account?
      • If I consume all my BuyLeads then what should I do to buy another BuyLeads?
      • How do I track previously consumed BuyLead?
      • What should I do if I am not able to find BuyLeads for my products?
      • BuyLeads Report
      • Under what conditions does a BuyLead get expired?
      • Does location preference impact the BuyLeads that I receive?
      • What are recommended locations under BuyLead location filter?
    • About Buy leads
      • What is a BuyLead?
      • What are the essential details that I should share in my Buy Requirement?
      • How do I improve the quality of BuyLeads that I receive through IndiaMART?
      • What are the details I should check while consuming a BuyLead?
      • When will my buy requirement go live on the IndiaMART platform?
      • How can I make the most of my consumed BuyLeads?
      • How does increased consumption of BuyLeads improve relevance?
      • How do I get the notifications for the most recent BuyLeads for my products?
      • Why do I receive multiple notifications of the same BuyLead?
      • What buyer information do I get access to, after consuming a BuyLead?
    • Buy Lead Filters
      • Why should I shortlist relevant BuyLeads? Does it help in getting more relevant BuyLeads in future?
      • Why am I getting irrelevant BuyLeads?
      • Where can I check the most recent BuyLeads on the seller panel?
      • What are the different BuyLead filters available to select most suitable BuyLeads for business?
      • How do I remove a BuyLead from shortlist?
      • Where can I check India BuyLeads most relevant to my business?
    • Tenders
      • What is a Tender?
      • How can I search for specific tenders on IndiaMART?
      • How can I track the tenders I had consumed previously?
  • Manage Company Information
    • Add/Update/View Profile Details
      • How can I update company details?
      • How can I Update Business Information?
      • Can I change my Catalog URL?
      • How do I Update Primary Mobile Number on Seller Panel?
      • How do I change my company name?
      • What is IndiaMART Dashboard and how do I access it?
      • Where can I update details of my business such as mode of shipment, percentage of trade in exports, etc.?
      • What is a Business Profile?
      • After I have made changes to my catalog or About Us section, within how much time will they start reflecting?
      • How do I add/update my company logo?
      • How can I add more pages to my catalog?
      • How to update Import Export Code (IEC)?
      • How to add contact details?
    • Add/Update/View Page Details
      • Is there an additional cost for adding new pages to the catalog/website?
      • How to manage the user settings on IndiaMART?
      • Can my clients post testimonials directly to my website?
      • What is the purpose of ‘Testimonials’ under ‘Company Profile’ section?
      • Can IndiaMART add pages for me?
      • Where do I check when the renewal date of my current package?
      • What is a job opening page?
      • Can I use my website as a job portal as well?
      • Is there an upper limit to the number of pages you can add to your catalog?
      • What are the benefits of adding more pages to the website?
      • What is the purpose of news/press release section on the seller panel?
      • Is it mandatory to add pages?
    • GST Related Queries
      • How to add GST from Seller Panel?
      • How to update GST?
      • What is GSTIN?
      • Does IndiaMART InterMESH Ltd. issue tax invoice? And will I be able to claim credit from the invoice?
      • What are statutory details?
    • Preferred Number Service
      • How can a seller manage alerts on IndiaMART?
      • What is a Preferred Number Service?
      • How can I block spam call?
      • How can I Add/Update/View PNS Number?
      • How many personal numbers can be added in PNS?
      • What is the advantage of PNS?
      • Can I change PNS Number?
      • What if I miss any call?
      • What are the office and non-office hour timings?
      • Where can buyers see my preferred number?
      • What all alerts can I change?
      • Can I mention the preferred number allocated to me on other channels of communication, such as email, etc.?
      • When a buyer calls, in what sequence will my numbers be connected?
      • Will I also receive BuyLead and enquiry alerts on my alternate email ID and mobile number?
    • Business Card
      • How will I know whether my business card has been approved or rejected?
      • After I upload my business card, within how much time will it get approved?
      • What should be the resolution of the business/card?
      • What is the maximum file size allowed for business/visiting card?
    • Business Feeds
      • How can I see who viewed my Catalog?
      • What is ‘Who Viewed My Catalog’ section on the seller panel?
      • How do I check traffic on my website?
    • Location Preference
      • What is the importance of setting the location preference?
      • Can I apply the location filter?
      • What should my location preference be, if I want to receive BuyLeads from both India and abroad?
      • Does location preference impact my direct enquiries?
  • Seller General Support
    • Seller Tips
      • How will buyers connect with me?
      • How can I promote my products on IndiaMART?
      • What number gets displayed when I get a call from buyer?
      • What should I do to get a quick response from buyer?
      • What are some of the best practices for responding to enquiries for maximum buyer interest?
      • What are the pricing tips for Products?
      • What are the communication tips to a buyer?
      • Best Practices to Avoid Buyer-Seller Conflict
      • How to prevent UPI fraud?
    • Seller Rating
      • Where do I check my rating?
      • Who can rate a seller?
      • Why is seller rating important?
      • What is supplier/seller rating?
      • How can I track the performance of my business on IndiaMART?
      • How is my average rating calculated?
    • Indiamart Advantage Program (IMA)
      • How are Buy Leads Allocated under different plans?
      • What is Indiamart Advantage Program?
      • What happens to BuyLead allocation if a seller is marked as PNS or email defaulter due to unresponsiveness?
      • How many credit points does each BuyLead cost under the IndiaMART Advantage Program?
      • How will I get to know how many BuyLeads will be rewarded under IMA?
    • Indiamart Account Related Queries
      • How do I change my IndiaMART account password?
      • How to Retrieve my Username or Password? Can I receive my password on my mobile number?
      • Why do I need to update the password?
  • Lead Manager
    • About Lead Manager
      • What is Lead Manager? What are the features available on it?
      • How do I learn to use LMS?
    • CRM Integration
      • Integration of IndiaMART’s Lead Manager with Third Party CRMs
    • Manage Contacts
      • How to add a contact in lead manager?
      • How do I edit a contact in Lead Manager?
      • How can I search for a contact in Lead Manager?
    • Labelling
      • When does a contact get automatically labelled as ‘Contacted’ in Lead Manager?
      • How do I view my labelled contacts?
      • How do I create a Label?
      • How do I edit a label?
      • What is Label?
      • Why do some of my contacts show under the ‘Follow-up’ label automatically?
      • How many labels can be created?
      • How do I assign a label?
    • Notes and Replies
      • How do I delete a saved reply?
      • Where do I see saved replies?
      • Where to see unread messages from Buyer?
      • How to create a saved reply?
      • How will my contact receive a reply?
      • How many saved replies can I add?
      • How do I send a reply to my saved contact?
      • How will I know if my reply has been read by the buyer?
      • What are Notes?
      • How to send Instant Replies to the buyers?
      • How do I add Notes to a buyer conversation?
      • What are ‘saved replies’?
      • What is the purpose of “Last Reply” template?
      • How can I send a saved reply?
      • What type of files can I attach with my reply?
    • Quotation
      • What is a Quotation? What are the benefits of Quotations?
      • How do I create Quotations for Buyers?
      • Will the buyer contact me after I have sent him/her the quotation? Is it mandatory to send the buyer my product quotation?
      • Can I send multiple quotations in response to a buyer requirement?
      • Can I add my preferred number (PNS) instead of my primary number to the quotation?
      • In what format will the smart quotation be generated?
      • I have sent the quotation to buyer, but the buyer says he has not received it. Where should I check?
      • How do I edit or update the quotation already submitted by me?
      • At what stage of the conversation with the Buyer should I send a Quotation?
      • How can sellers share product details and quotes with buyers?
    • Reminder
      • How can I disable reminder notification?
      • How do I set a reminder?
      • When will I receive a reminder notification?
      • Can I send a reminder to the buyer using the ‘Set Reminder’ feature on the panel?
    • Enquiry
      • Can I export my Enquiries to an excel file?
      • Where to check my previous enquiries?
      • How can I track buyer enquiries through my seller panel?
      • How soon should I respond to buyer enquiries?
      • How can I enhance the count of relevant enquiries?
      • How is a BuyLead different from a Direct Enquiry?
      • Why am I getting retail enquiries?
      • How to mark enquiry received as irrelevant?
    • Email Sync
      • How do I disable Email Sync feature?
      • What is ‘Email Sync to Lead Manager’ feature?
      • What are the advantages of Email Synch feature?
      • How to sync email to Lead Manager?
      • Is there any additional cost for using Email Sync feature?
      • How are emails synced with IndiaMART portal?
      • Can I reply to the Buyers through this email ID? Is it secure?
  • Payment related queries for Sellers
    • About Pay with IndiaMART
      • How does Paywith IndiaMART work for sellers?
      • How can I set up Pay with IndiaMART?
      • How do I collect payment through Pay with IndiaMART?
      • What are the benefits Paywith IndiaMART provides to Sellers ?
      • What are the details required for KYC on Pay with Indiamart?
      • Which are the credit options that a buyer can make use of to pay sellers?
      • Is Pay with IndiaMART a paid service?
      • Which sellers can collect payments via Pay with IndiaMART?
      • My buyer wants to pay me via a credit card (or debit card/UPI/EMI/Net Banking/Pay Later). How can I receive the payment via Pay with IndiaMART?
    • Payment and Bank Details
      • How can I get my monthly payment receipt and Invoice?
      • Which modes can a buyer use to Pay you via Pay with IndiaMART?
      • How do I update my bank account details?
      • Can I collect payment from international buyers using Pay with IndiaMART?
      • How can I download the GST invoice bill ?
      • When do I get the payment in my account?
      • What should I do if I want to collect payment amount over 1 Lac through Pay with IndiaMART?
      • Can I also generate invoice without filling in GST details?
      • How do I calculate the total amount received from the buyer using Pay with IndiaMART?
      • Do I have access to my payment details?
      • Once I have made the payment for my subscription/renewal of package, after how much time will I receive the invoice?
      • What is the upper limit of transaction amount for collecting payment through Pay with IndiaMART?
      • What is the lower limit of transaction amount for collecting payment through Pay with IndiaMART?
      • What is the limit for collecting payments?
    • Security and Notifications
      • How will the Seller be confirmed of a successful payment transaction using the Payment Protection program?
      • Is the Seller protected while using Pay with IndiaMART?
      • How to enable 2 step verification (Gmail)?

• General Help

  • Getting Started on Indiamart
    • About Indiamart
      • What is IndiaMART?
      • What are the services available for a buyer on IndiaMART platform?
      • What is the address of IndiaMART head office?
      • Where are the IndiaMART branch offices located?
      • Who is the founder of IndiaMART?
    • Careers
      • Careers in Indiamart
    • Advantages of Indiamart
      • What is the Learning Centre?
      • What are the benefits of IndiaMART for a buyer?
      • Is my personal and business information, which I share at the time of registration, secure with IndiaMART?
      • In which cities can I attend the Learning Centre?
    • Registration
      • What are the steps to login to IndiaMART?
      • How to Sign out from my IndiaMART account?
      • I have registered my free catalog but it’s not listed yet. Why?
      • I am facing issues while registration/logging into my IndiaMART account. Whom should I contact?
      • What are the advantages of registering my business on IndiaMART?
      • What are the details needed for registering on Indiamart?
    • Mobile Number Information
      • How to Update Primary Mobile Number?
      • I am receiving OTP on my registered mobile number, but have access to email ID. How can I login to my account?
      • How to verify mobile number?
      • How do I swap my primary mobile number with secondary mobile number?
      • How do I update my alternate/secondary mobile number on seller panel?
    • Email ID Information
      • How do I update my primary email ID?
      • How do I swap my primary email ID with secondary email ID?
      • How do I update my alternate/secondary email ID?