What to do in case the seller does not respond?

While we always recommend our sellers to promptly respond to buyer enquiries, sometimes they may not do so due to multiple reasons. These may be lack of time or they may not provide service in your location or may not deal in the specific product/model that you need. In such cases, you must reach out to other sellers dealing in your required product(s).

Alternately, you can simply post your buy requirement here and we will send you more seller options. We also share your requirement with sellers, who will contact you immediately.




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47 Comments

    1. indiamart

      Dear Naushad,

      We hope that your issue has been resolved. If still the issue persists then fill the complain form. Our team will take care of it.

      Thank you!

  2. Ketan

    I have paid 50 % payment in advance but supplier has not send my material. I am waiting my material or my refund payment but till date i have not received. Aupplier name is maa laxmi lighting industries. They have not receive my call also.

    1. indiamart

      Hello Ketan,

      Our buyer-supplier conflict team has sent you an email to share the KYC documents. Please share the requested documents so that we can take appropriate action.

  3. Sahil

    Paid my full amount but seller does not responds and blames on transportor, and tranporter does not pick i called multiple times

    Seller shree swastick enterprise varanasi uttar pradesh

    1. indiamart

      Hello Sahil,

      We hope that the issue has been resolved. If the issue persists then we request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.