What to do in case the seller does not respond?

While we always recommend our sellers to promptly respond to buyer enquiries, sometimes they may not do so due to multiple reasons. These may be lack of time or they may not provide service in your location or may not deal in the specific product/model that you need. In such cases, you must reach out to other sellers dealing in your required product(s).

Alternately, you can simply post your buy requirement here and we will send you more seller options. We also share your requirement with sellers, who will contact you immediately.




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14 Comments

  1. 98700414

    I made payment to seller now he is not receiving my phone ….
    What I am suppose to do

  2. Dr.Durgesh

    I made a prepaid payment to a seller but now he is not responding to my msge
    What should I do?

    1. indiamart

      We regret for the inconvenience caused. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority.

  3. Ashish

    As per our contract of sale i was asked to pay advance to confirm the purchase for the same amount was transferred via NEFT ,latter the parties keep on extending the date of delivery. So i ask him to cancelled the deal but till now the party don’t transfer back my money. It has been 1months already. it’s very disappointing. Supplier name DIVYA AGRI IMPEX

    1. indiamart

      Hello Ashish,

      We have noted your concern. Our team will contact you through phone/email to get details of the purchase. Please do answer to them and provide required documents they will ask from you.

      Please let us know if you have any other concerns.

  4. Raghavendra

    Classic traders yeshwantpur bangalore i have orderd and also neft amount he is not even sending material and not even transfering my payment back. It is not good for Indian mart trade with such traders

    1. indiamart

      Hello Raghavendra,

      We have noted your concern and have raised a ticket(Id: 3404828). Our team will contact you shortly for more details to be able to resolve the issue.

      Please let us know if you need any other help.

  5. R Kalita

    Ganga bakri farm and poultry trades mera pesa leke mera bakri diya nehi or pesa v wapas nehi kar raha he cl or msg ka v reply nehi karta he avi me kiya karu

    1. indiamart

      Hello R Kalita,

      We have raised a Ticket(Id:3395124) to resolve the issue. Our team will contact the seller and try to resolve the issue.
      Please let us know if you need any other help.

  6. Simon

    I’ve been waiting 11 days now for a reply from a seller I’ve sent an email to the customer services with a pdf attached showing all emails I’ve had with the seller. Still I’m not getting any reply. I want a full refund now.. I will not be recommending this site to anyone the lack of communication is outrageous and to have wasted £40 on nothing… I feel like I’ve been robbed!

    1. indiamart

      Hello Simon,

      We regret for the inconvenience caused. Our team will connect with you for more details in order to resolve the issue.
      Please let us know if you need any other help.

  7. Shivam

    Name- aykay Electronics na to mara mall delivery kar raha hai na to phone utha raha hai

    1. indiamart

      Hello Shivam,

      Our team will reach out to you for details and try to resolve the issue.
      Please let us know if you need any other information.