What to do in case the seller does not respond?

While we always recommend our sellers to promptly respond to buyer enquiries, sometimes they may not do so due to multiple reasons. These may be lack of time or they may not provide service in your location or may not deal in the specific product/model that you need. In such cases, you must reach out to other sellers dealing in your required product(s).

Alternately, you can simply post your buy requirement here and we will send you more seller options. We also share your requirement with sellers, who will contact you immediately.




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46 Comments

  1. Sahil

    Paid my full amount but seller does not responds and blames on transportor, and tranporter does not pick i called multiple times

    Seller shree swastick enterprise varanasi uttar pradesh

    1. indiamart

      Hello Sahil,

      We hope that the issue has been resolved. If the issue persists then we request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

  2. Ketan

    I have paid 50 % payment in advance but supplier has not send my material. I am waiting my material or my refund payment but till date i have not received. Aupplier name is maa laxmi lighting industries. They have not receive my call also.

    1. indiamart

      Hello Ketan,

      Our buyer-supplier conflict team has sent you an email to share the KYC documents. Please share the requested documents so that we can take appropriate action.

    1. indiamart

      Dear Naushad,

      We hope that your issue has been resolved. If still the issue persists then fill the complain form. Our team will take care of it.

      Thank you!

  4. Sheldon

    Why don’t you list current complaints regarding supposed sellers who never sent the purchased product

    1. indiamart

      Dear Sheldon,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  5. Ioannis

    I am trying to get in touch with Columbia Medical systems and with Skrip electronics but especially with Columbia I get no response and Skrip are taking long to reply. Can you get them in touch with me please?

    1. indiamart

      Dear Ioannis,

      We regret the experience you had. We need more details about the supplier so that we can assist you further. Request you to please share the following details at customercare@indiamart.com –

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  6. Kotresh

    I paid to Akg enterprise delhi..but they not respond after paid my ammount..but dispatch sphares

    1. indiamart

      Dear Kotresh,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  7. Vinay

    Seller Visat of Ahmedabad have taken advance money since 15 days but now no response. How can we come in contact before legal action in India mart

    1. indiamart

      Dear Vinay,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  8. Mrutyunjay

    Sir I have paid 7500and need money refund , payment id.390727 I need my refund help me plzz,

    1. indiamart

      Dear Mrutyunjay,

      We hope that your issue has been resolved. If still the issue persists then fill the complain form. Our team will take care of it.

      Thank you!

  9. Joms

    Tell Us What Happened

    Hi sir, I am going to start a new medical shop in my place.Close to my shop, there is one another shop giving huge discount with medicines and surgicals. so we also planned to do same format with discount. so when i planned to buy local purchase for some items like latex gloves, i found that i am not able to sell with discount price. so i planned to search in indianmart and they assist me with some dealers. Many dealers had contact me by what’s app and telephone with there offer. Atlast i got the lakrine enterprises from bangalore giving me good rate. I ask them for 30 box of latex gloves, but they refused me that minimum i should buy 100box of amount 25000. Atlast i agreed to make deal with him and i transfer it. From next day he is not picking up call and also not giving reply through whats app. His name is shashikant as a sales executive in lakrine enterprises and his number is +91 95401 18578.

    1. indiamart

      Hello Joms,

      We regret the inconvenience caused. We need more details about the supplier so that we can assist you further. Request you to please share the following details at customercare@indiamart.com –

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thank you!

  10. Lishalini

    I paid 2840 rs for 7 sarees , hardly 1 month is over..now he is not attaining my calls and not replying to my messages also ….plzzzz help mee …I need my money back plzz..

    1. indiamart

      Dear Concern,

      We regret the experience you had. We need more details about the supplier so that we can assist you further. Request you to please share the following details at customercare@indiamart.com –

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!