What to do in case the seller does not respond?

While we always recommend our sellers to promptly respond to buyer enquiries, sometimes they may not do so due to multiple reasons. These may be lack of time or they may not provide service in your location or may not deal in the specific product/model that you need. In such cases, you must reach out to other sellers dealing in your required product(s).

Alternately, you can simply post your buy requirement here and we will send you more seller options. We also share your requirement with sellers, who will contact you immediately.




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38 Comments

  1. Ioannis

    I am trying to get in touch with Columbia Medical systems and with Skrip electronics but especially with Columbia I get no response and Skrip are taking long to reply. Can you get them in touch with me please?

    1. indiamart

      Dear Ioannis,

      We regret the experience you had. We need more details about the supplier so that we can assist you further. Request you to please share the following details at customercare@indiamart.com

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  2. Kotresh

    I paid to Akg enterprise delhi..but they not respond after paid my ammount..but dispatch sphares

    1. indiamart

      Dear Kotresh,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  3. Vinay

    Seller Visat of Ahmedabad have taken advance money since 15 days but now no response. How can we come in contact before legal action in India mart

    1. indiamart

      Dear Vinay,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  4. Mrutyunjay

    Sir I have paid 7500and need money refund , payment id.390727 I need my refund help me plzz,

    1. indiamart

      Dear Mrutyunjay,

      We hope that your issue has been resolved. If still the issue persists then fill the complain form. Our team will take care of it.

      Thank you!

  5. Joms

    Tell Us What Happened

    Hi sir, I am going to start a new medical shop in my place.Close to my shop, there is one another shop giving huge discount with medicines and surgicals. so we also planned to do same format with discount. so when i planned to buy local purchase for some items like latex gloves, i found that i am not able to sell with discount price. so i planned to search in indianmart and they assist me with some dealers. Many dealers had contact me by what’s app and telephone with there offer. Atlast i got the lakrine enterprises from bangalore giving me good rate. I ask them for 30 box of latex gloves, but they refused me that minimum i should buy 100box of amount 25000. Atlast i agreed to make deal with him and i transfer it. From next day he is not picking up call and also not giving reply through whats app. His name is shashikant as a sales executive in lakrine enterprises and his number is +91 95401 18578.

    1. indiamart

      Hello Joms,

      We regret the inconvenience caused. We need more details about the supplier so that we can assist you further. Request you to please share the following details at customercare@indiamart.com

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thank you!

  6. Lishalini

    I paid 2840 rs for 7 sarees , hardly 1 month is over..now he is not attaining my calls and not replying to my messages also ….plzzzz help mee …I need my money back plzz..

    1. indiamart

      Dear Concern,

      We regret the experience you had. We need more details about the supplier so that we can assist you further. Request you to please share the following details at customercare@indiamart.com

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  7. Nand

    Iam alredy pay amount
    but theNot respend
    and dos not dispach product

    1. indiamart

      Hello Nand,

      If you wish to complain against the seller, please fill our complaint form. Our team will look into the issue on priority.

  8. Vannie

    Since February I make at order, up to now I haven’t received it yet. Seller been lieing to me

    1. indiamart

      Hello Vannie,

      Please fill our complaint form. Our buyer-seller conflict team will look into the issue & try to resolve at earliest.

  9. Shri

    Sir.i paid 43000 for nikon d3300 dslr but flitli Enterprises ltd nagpur not reply or not attend phone call.i want my money back to me.help.

    1. indiamart

      Hello Shri,

      Your advance has been refunded back to your account. Please let us know if you need any other help.

  10. Manu

    Sir I have made payments 21march to e satelite company through Google pay amount 17300.00 for buying mobile booster 3nos but the person has not sent me the boosters , I am requesting him for refund and he is not refunding the money. His name is suresh contact number 8959188333 from bhopal

  11. Manish

    Dealer ka number +91 79 7859 4052. Sir please mera money nikal ba to please.

    1. indiamart

      Hello Manish,

      We regret for any inconvenience caused. Please click here to complain against any seller. Our team will asses the issue and will try to resolve it or take appropriate actions.

  12. 98700414

    I made payment to seller now he is not receiving my phone ….
    What I am suppose to do

  13. Dr.Durgesh

    I made a prepaid payment to a seller but now he is not responding to my msge
    What should I do?

    1. indiamart

      We regret for the inconvenience caused. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority.

  14. Ashish

    As per our contract of sale i was asked to pay advance to confirm the purchase for the same amount was transferred via NEFT ,latter the parties keep on extending the date of delivery. So i ask him to cancelled the deal but till now the party don’t transfer back my money. It has been 1months already. it’s very disappointing. Supplier name DIVYA AGRI IMPEX

    1. indiamart

      Hello Ashish,

      We have noted your concern. Our team will contact you through phone/email to get details of the purchase. Please do answer to them and provide required documents they will ask from you.

      Please let us know if you have any other concerns.

  15. Raghavendra

    Classic traders yeshwantpur bangalore i have orderd and also neft amount he is not even sending material and not even transfering my payment back. It is not good for Indian mart trade with such traders

    1. indiamart

      Hello Raghavendra,

      We have noted your concern and have raised a ticket(Id: 3404828). Our team will contact you shortly for more details to be able to resolve the issue.

      Please let us know if you need any other help.

  16. R Kalita

    Ganga bakri farm and poultry trades mera pesa leke mera bakri diya nehi or pesa v wapas nehi kar raha he cl or msg ka v reply nehi karta he avi me kiya karu

    1. indiamart

      Hello R Kalita,

      We have raised a Ticket(Id:3395124) to resolve the issue. Our team will contact the seller and try to resolve the issue.
      Please let us know if you need any other help.

  17. Simon

    I’ve been waiting 11 days now for a reply from a seller I’ve sent an email to the customer services with a pdf attached showing all emails I’ve had with the seller. Still I’m not getting any reply. I want a full refund now.. I will not be recommending this site to anyone the lack of communication is outrageous and to have wasted £40 on nothing… I feel like I’ve been robbed!

    1. indiamart

      Hello Simon,

      We regret for the inconvenience caused. Our team will connect with you for more details in order to resolve the issue.
      Please let us know if you need any other help.

  18. Shivam

    Name- aykay Electronics na to mara mall delivery kar raha hai na to phone utha raha hai

    1. indiamart

      Hello Shivam,

      Our team will reach out to you for details and try to resolve the issue.
      Please let us know if you need any other information.