What security measures does IndiaMART take?

IndiaMART gives high amount of importance to the Personal Information Security of its customers.

  • IndiaMART is committed to the security of its buyers and suppliers. Security is the core element for our
    healthy growth, and to achieve this we use 256-bit encryption technology.
  • All your online transactions on IndiaMART are secure with the highest levels of transaction security
    currently available on the Internet.
  • Apart from this, all your information is safe with us as we do not share this with any third party for
    commercial use.
Security and Safety Tips for your IndiaMART Account
  • Never share your IndiaMART OTP (One-time password Received on your Email/Mobile) with anyone, even if the person claims to be an IndiaMART official
  • Never share your IndiaMART Account Password with anyone, even if the person claims to be an IndiaMART official
  • Never forward your IndiaMART emails to anyone, even if the IndiaMART official asks you to do so 
  • Always keep your email account(s) secured (Enable two-way authentication)
  • IndiaMART sends emails to users only from domain indiamart.com (Eg. *@indiamart.com)
    • Valid Example: customercare@indiamart.com
    • Fraud Example: paywithindiamart@gmail.com
  • Be advised that IndiaMART does not run any schemes offering prizes or lottery and we never call / SMS / WhatsApp / email anybody in this regard. If you are getting any such calls immediately share the details of call at +91-9696969696
  • For any doubt call at IndiaMART helpline- +91-9696969696 or write to us at customercare@indiamart.com to seek clarity
Security and Safety Tips for Buyers
  • Always insist for clear and explicit terms and conditions (in writing) of the deal/transaction  with the supplier (e.g. price, payment, refund and return policy, transportation cost, and delivery method/date etc.)
  • Watch out for unrealistic offers. Unrealistic offers are used to motivate buyers to make hasty decisions
  • Always insist on paying to the suppliers via PWIM only to secure your payment
  • Checkout the Bank City via IFSC code provided by the supplier and match it with the city claimed by the Supplier. Please also check the Bank account details of the supplier on his IndiaMART web-catalogue available on www.indiamart.com (if available)
  • Communicate with Suppliers on the numbers provided via IndiaMART and before making any payment, do call and confirm on the contact numbers available on IndiaMART.com
  • Never communicate with suppliers on WhatsApp call
  • Do not meet suppliers at unknown and unsafe locations
Security and Safety Tips for Suppliers
  • Always insist for clear and explicit  terms and conditions (in writing) of the deal/transaction  with the buyer (eg. price, payment, refund and return policy, transportation cost, and delivery method/date etc.)
  • Do not click on any UPI (Payment App) link to receive the payment from the Buyer or Person claiming to be Buyer or unknown person
  • UPI Pin is entered only when you make a payment and NOT when you receive money/payment from anyone
  • Always insist on getting payment from buyers through  PWIM
  • Do not meet buyers at unknown and unsafe locations
  • Always communicate on an official email address if a buyer is portraying as government servant/official/representative
  • Scanning any QR Code of Wallet means you are PAYING, NOT RECEIVING payment

IndiaMART highly recommends you to make payments for IndiaMART paid services via https://pay.indiamart.com. 
However, you can also pay via NEFT in the below-mentioned official account of IndiaMART.com. 

Account holder name: IndiaMART InterMESH Limited
Account number: 000705038655
IFSC code: ICIC0000007
Bank: ICICI (Connaught Place, Delhi)  




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159 Comments

    1. indiamart

      Hello Ashok,

      Please click here to know the steps to change your address on IndiaMART.

  1. Savinder

    I need to change the Address of our Office. Kindly advise how to do the address change?

    1. indiamart

      Hello Savinder,

      Please click here to know the steps to change your office address.
      Please let us know if you need any other help.

  2. Anonymous

    I am getting too many calls from sellers, how can I remove my number from here??

    1. indiamart

      Dear customer,

      Please deactivate your account using disable button in the settings.

  3. Praggya

    Hi Can u please take action or delist the seller who contacted me thru India mart ,collected payment on.phone pe on another number and is now not responding. I have his details including GST number

    1. indiamart

      Hello Praggya,

      We hope that the issue has been resolved. If the issue persists then we request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

  4. Gaurav

    WE DID’NT TOLD TO CHANGE THE NAME PLEASE CHANGE NAME TO OLD ONE THAT IS GAURAV D. JAIN

    1. indiamart

      Hello Gaurav,

      Your name has been changed now. Please let us know if you need any other help.

  5. Safal

    If I send money and the seller didn’t send me what I order for or he is not willing to send me that item what I order after getting money. What is the procedure to get my money back?

    1. indiamart

      Hello Safal,

      We suggest you to pay using pay with IndiaMART facility to protect yourself against any seller default.

  6. Akramul

    Electric zexon meter kab tak ranchi jharkhand
    Delivery ho jayega aur iska total price kya hoga

    1. indiamart

      Hello Akramul,

      IndiaMART does not take care of the delivery. Please discuss with your supplier regarding your delivery related queries.

    1. indiamart

      Dear Gm,

      IndiaMART is a platform for regular selling and it may be noted that business registration is mandatory to sell on our platform. You can list your products on our platform if your business meets the above mentioned criteria. To sell your products on IndiaMART follow the steps mentioned in the article

      Thank you!

    1. indiamart

      Dear Sanita,

      IndiaMART is a platform for regular selling and it may be noted that business registration is mandatory to sell on our platform. You can list your products on our platform if your business meets the above mentioned criteria. To sell your products on IndiaMART follow the steps mentioned in the article

      Thank you!