How does Paywith IndiaMART Payment Protection works for Buyer ?

Buyers can avail payment protection by paying for the deal using Pay with IndiaMART.

How it works?

  1. Finalize a Seller to whom you want to make payment transaction.
  2. Transfer Money to IndiaMart Payment Protection
  3. Seller ships the product to a Buyer
  4. Buyer confirms the receiving of order
  5. IndiaMart Payment Protection will release money to the seller.

In case any conflict arises after making the payment or product delivery, sellers/buyers may raise a complaint for IndiaMART Support​.




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9 Comments

  1. Ruatfela

    I have ordered some items from a seller. Payment was done through Pay with IndiaMART. Product is still not sent to me and the seller is not replying to me anymore. What can Pay with IndiaMART do in this case?

    1. indiamart

      Dear Customer,

      We regret for the inconvenience caused.
      Please share the following details along with relevant documents at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

    1. indiamart

      Hello,

      IndiaMART charges differently for different paid packages. Please find the details of the basic paid service here.

  2. Anonymous

    If I live in the United States can I use Payment Protection when buying a product from a seller in India?

    1. indiamart

      Hello,

      You need to have an Indian bank account & amount can only be paid in INR.

  3. Soumya

    I paid and got my product. Then i saw its damage product what will happen. If seller not exchange my product??

    1. indiamart

      Hello Soumya,

      In such cases you can fill our complaint form. Our team will check the issue & take appropriate action.