What should I do if the seller is not responding to my message/enquiry?

As IndiaMART is a central platform between buyers and suppliers, so if a supplier you have contacted does not respond to you, we can help you with more suppliers who deal in the same product line.
A supplier may not respond to a buyer for multiple reasons. Some of them may be:

  • Supplier has not checked your email yet or he might have received your email in his spam folder
  • Supplier has stopped doing business and does not sell the required product anymore
  • Supplier doesn’t have stock of the product you wish to buy
  • Export for your required product is banned (applicable in export transactions)



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23 Comments

  1. Umair

    I have paid full price for the product and I am not able to receive the product.

    1. indiamart

      Dear Customer,

      We regret for the inconvenience caused.
      Please share the following details along with relevant documents at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

  2. Imran

    Hello I have ordered a product from auto Devine on 12 April , it’s almost a month and I havnt receive my order .
    Kindly look further in this issue

    1. indiamart

      Hello Imran,

      We regret for the inconvenience caused.
      Please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

  3. Netra

    I have already paid full amount to Rigil Clothing/ Enterprise but now I am not getting any response from their end. No updates nothing. They are not receiving calls too.

    1. indiamart

      Hello Netra,

      We regret for the inconvenience caused.
      Please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

  4. Netra

    I am not getting any response from the seller. Just want to know Is Rigil Clothing a verified seller or fake seller?

  5. Graeme

    Hello, I have arranged to buy a product. Seller was very efficient and helpful in replying to my messages, but as soon as I paid the money they went silent and stopped responding. This was two days ago and still no response to multiple messages. What should I do?

    1. indiamart

      Hello Graeme,

      We have raised a ticket(4257798) for your concern & are following up with the seller. We will update you soon regarding the issue.
      Thank you for your patience.

  6. Tanu

    I have odered a second hand mobile phone in 1500 and after payment there is no mesage or call about delivery so what can i do

    1. indiamart

      Dear Tanu,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  7. Baburao

    I have ordered a tab on my-mm-shop of RS.1500 but after 8 days there is no message or mail about dilevey.i mailed them thrise but no answer so what should I do

    1. indiamart

      Dear Baburao,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  8. Roshan

    Hi there
    Paid a supplier name kozon india pvt ltd
    Delhi
    Payment made a week ago
    And supplier not responding properly

    1. indiamart

      Dear Roshan,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it.

      Thank you!

  9. Soshanphy

    No response from the seller as well as from those who deals in the same product line….so idk whether this IndiaMART still exist or not…feeling kinda dissapointed

    1. indiamart

      Hello Soshanphy,

      We regret for the inconvenience caused. Requesting you to please try again & share all the possible details for your requirement so that sellers understands it & reach out to you.

  10. 111885890

    Plz contact I have to return the product I have received wrong product

    1. indiamart

      Dear Concern,

      We regret the experience you had. Request you to please connect with the supplier for the same. If the issue still persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thank you!

  11. Vijay

    hello sir your seller take monay before 10 days after no response anythig i need my monay let me know what is this

    1. indiamart

      Hello Vijay,

      We regret for any inconvenience caused. Please refer Complaint article and request you to fill the complaint form. Our team will asses the issue and will try to resolve it or take appropriate actions