Does IndiaMART provide guarantee for products?

IndiaMART is an online marketplace to connect buyers with suppliers. It does not provide assurance of product quality on behalf of listed suppliers
However, we provide the buyer with multiple options of suppliers to choose from. We recommend you to connect with multiple suppliers and then choose the most suitable one.

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  1. Suman

    SK Hasanujjaman

    I place order dated 28.07.2020 . And I make payment 386750/- . And your maximum time to deliver product is 15 days . But already 40 days over . till I not received my product .
    Why you not attend my call?
    Why you not given delivery my product?
    Why I suffer for your mis communication?
    Why you give advertisement in indiamart , if you unable to give delivery ?
    India mart is very professional site, I use it from last 8 years . But First time I face this type of experience .
    Give me confirmation , are you able to give product or not ..
    I need answer with in working days . after that , I send this problem to my lawyer

    1. indiamart

      Dear Suman,

      Thank you for highlighting the issue. Please be ensured we are working on it.


  2. Sreeram

    i received in appropriate masks. Mask is is not suitable either for Adult or childrens. i requested supplier to replace with other material but not responding what do now

    1. indiamart

      Dear Sreeram,

      Our team was in touch with you. We hope that the issue has been resolved. Let us know if you are till facing any issue.

      Thank you!

  3. Yogesh

    I am purchased EPSON original 664 ink set of 4 bottles from Final Solutions Fort Mumbai,
    On 6th august 2020 I done payment on seller account which is referred by indiamart and he is your certified seller
    and they send me ink, which I was received after 5 days
    They send me ink bottles as per order, but it’s a duplicate ink as I checked it by scanning by EPSON scanner
    I requested him to take return but he didn’t do it till date
    Is this your seller who selling duplicates ink
    Pls do needful action and told to refund my amount

    1) Suppliers’ Name —— Final Solutions, Fort, Mumbai
    2) Suppliers’ Contact Details —- 83XXXXX98, 80XXXXX59
    3) Suppliers’ catalog link ——
    4) Payment invoice — IMPS reference no 021XXXXX985 — Bank Of Baroda
    5) Your contact details — 83XXXXX64,93XXXXX86

    1. indiamart

      Dear Yogesh,

      We have forwarded your concern to the concerned team. Please be ensured they will connect with you.

      Thank you!

    1. indiamart

      Dear Sadik,

      We regret the experience you had. We need more details about the supplier so that we can assist you further. Request you to please share the following details at

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thank you!

  4. 107900860

    हिरडा उत्पादन ३० टन उत्पादन मिळाले आमच्याकडे आहे

  5. Mayank

    What will you do if the Buyer Fraud is proved and the Buyer company is already registered in your portal

  6. Gopalakrishnan

    I want 50bags of ramco Supercreet for top concert. The concert time mixed the Dr. Fixt?

    1. indiamart

      Hello Gopalakrishnan,

      Please visit & search for your required product. You will get a list of suppliers who deals in your product. You can contact any of them & buy the product.

  7. Kureshin

    Please verify supplier Surya Gupta, R S International regarding Face Mask

    1. indiamart

      Hello Kureshin,

      Please check whether the company has verification symbols . These verification symbols are given by IndiaMART to our sellers by verifying them. You can trust them if they have any symbols among these.

  8. Chandan

    I have purchased a drit bike from ovesh Enterprise but product is useless , it’s not working. Can you help me regarding this.

    1. indiamart

      Hello Chandan,

      Please fill the complaint form for which a button is given “Complaint Form” in the Complaint article. Our team will work on the issue. Please let us know if you have any other concern.

  9. Edgar

    I have purchased 2 sets of garden umbrellas on 2 separate occasions as I was not sure of the product. Being satisfied with the purchase I ordered the 2nd one. On receiving the 2nd time I noticed that the base of the product was damaged due to improper packing. Left the damaged base at the freight company itself. The problem now is that I claimed a replacement with the supplier and the supplier is not responding favorably and giving all kinds of excuses. Am very annoyed. What are my options to claim a replacement of the damaged item? Thank you.

    1. indiamart

      Hello Palash,

      IndiaMART does not provide any shipping service. You need to contact your supplier to get the details. Please let us know if you need any additional details.

  10. Anoop

    A company named ” BAG KARGHANA “selling Poor quality products through indiamart . Now i came to know that we should not believe every companies which is in indiamart

    1. indiamart

      Hello Anoop,

      We regret for the inconvenience caused. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving

      the issue on priority. Please let us know if you have any other concerns.

  11. Balchandran

    I have requested for test strips for ONETOUCH HORIZON blood glucoseMeter. Understand that manufacture had dicontinued manufacture. can i trust offers received. Are they from orginal suppliers
    .pl confirm

    1. indiamart

      Hello Balchandran,

      Our team does a background check by validating various legal documents. The verification symbols given above the View Mobile number suggests whether the supplier is legitimate or not. The verification symbols like TrustSeal, Leading Supplier, Star Supplier, verified supplier suggests the genuineness of the supplier.

      Please let us know if you require any other information.

  12. Uma

    We bought valves from M/s Jekon Controls, Gujarat. All their valves failed and rejected by our end client, Quality is very poor. Vendor is not taking back their valves and providing refund to us

    we need your support on this aspect


    1. indiamart

      Hello Uma,

      We have duly noted your concern and team will reach out to you for more details and try to solve the issue.

      Please let us know if you have any other concern.

  13. Pawan

    Connect me product’s are totally Frdulent people’s and very very poor service please I request to indiamart remove it. I have strong proof if u need I will share you…

    1. indiamart

      Hello Pawan,

      Please fill out the complaint form so that we can work on the issue. Provide complete details.

      Please let us know if you need any other help.

  14. Rijo

    I purchased a priduct worth 50k from N2S tecnologies chennai,with priduct warranty of 1tear.The product got damaged i 4months and after so many followups they repaired the product.Now this company is demanding Rs5900 as service charge for product under can indiamart guide me

    1. indiamart

      Hello Rijo,

      We regret for the inconvenience caused. Our team will follow up with you regarding details and resolve the problem.

      Please let us know if you need any further assistance.