Be Aware! Fraud user alert at Mobile Site Messages

The users at Mobile Site messages are notified about the fraud buyers/ sellers so that they can be cautious while dealing with such users and take their decision accordingly.

In case the buyer is marked as fraud then we will showcase an alert on conversation screen with message discouraging user to deal with that fraud user  as shown in the screenshot below. Also, in case the user closes alert popup, we have added a fraud user icon on the header besides buyer’s name/ company name to remind users that they are dealing with a fraud user. If a user clicks on this icon, fraud user alert appears again.

The alert will be displayed when:
        1. When a user opens conversation page to chat with a fraud user
       2. User closes the alert but taps on fraud user icon on the header

Screenshots:




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57 Comments

    1. indiamart

      Dear Lakkivijay,

      Thank you for reaching us. Request you to please follow the steps mentioned in the article to disable your account.

      Regards!

  1. Vijay

    Hi
    Kaveri enterprises is fraud they are taking money in advance for the electronic goods and not refunding
    Firstly they ask for 50% amount and after that give some lame excuse and ask for full amount and then no response from them. I have paid 6750 rs to them for a tv. Which was a fraudulent. I request them to look into it.

    1. indiamart

      Dear Vijay,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  2. Ashish

    Sir,
    Currently queries of Astrum healthcare are going to some resigned staff of Astrum healthcare.

    Please note,
    Keep only 1 Mobile number for account of Astrum healthcare Pvt Ltd.
    Please cancel following phone number accounts,
    09XXXXXXX8
    078XXXXX60

    Regards
    Ashish Mirajkar
    For
    Astrum healthcare

    1. indiamart

      Dear Ashish,

      Thank you for reaching us. Please follow the steps mentioned in the article to change the mobile number.

      Regards!

    1. indiamart

      Dear Bawa,

      Thank you for reaching us. Request you to please follow the steps mentioned in the article to disable your account.

      Regards!

  3. Anonymous

    Hello I have payed Gauri stone traders owner Narender Singh some advance money and he said that he is unable to send the product and is not sending the refund and he is not even responding to my calls anymore Please look into the matter

    1. indiamart

      Dear Concern,

      We regret the experience you had. We need more details about the supplier so that we can assist you further. Request you to please share the following details at customercare@indiamart.com

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

    1. indiamart

      Dear Yuvaraj,

      Thank you for reaching us. Request you to please follow the steps mentioned in the article to disable your account.

      Regards!

  4. Galie

    Dear Sir, It is about the Company AK Tiles Machinery, who is not taking any interest in refunding my money. Im am giving you the details of the company bellow. Company: AK Tiles Machinery Add: Arman Skytech Building, 102, Asram Wali Gali, Saberi, Greater Noida – 201009, Gautam Budh Nagar, UP. Office no. 08048971293 Shareef Khan (owner) : 9783305982 Hamid Khan (seller) : 9654120786 Transaction details are attached with this mail. Please check the attachment. My details are: Galie Momin Mob No. 7005769033 EMAIL: galie.momin8254@gmail.com

    1. indiamart

      Dear Galie,

      As checked you have received a revert from our team. Request you to share the details as suggested in the mail to proceed further.

      Thank you!

  5. Galie

    After the amount has been paid the person Hamid Khan from AK Tilesmachinery mob no. +91 96541 20786 is not responding me. The payment was made on 4th Aug 2020. Is Hamid Khan a fraud person or not please enquire it.

    1. Galie

      I sent you mail but did not receive any reply from your end. I request you please do the needful do the

    2. indiamart

      Dear Galie,

      Thank you for reaching us. As checked the team has reverted you the very next day of receiving the mail. Request you to please check and share the required details to proceed further. Let us know if you face any issue.

    3. indiamart

      Dear Galie,

      We regret the experience you had. We need more details about the supplier so that we can assist you further. Request you to please share the following details at customercare@indiamart.com

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  6. Nikhil

    Sir mene ek MP4 set top box ke liye IndiaMART me scerch kiya.aur mera phone number vayam manufacturers ke paas chale geya.aur usne apna Paytm no 8xxxxxx91 par hume rs 1200 dene ko bola aur mene IndiaMART ki bhorose me pay kar diya.mene socha IndiaMART mera ph no. Kisi galat logo nahi de sakte . sir mene 09-11-2020 me pay kiya tha lekin aabhi tak mujhe kuch nahi mila.Help me sir plz….jisne call kiya tha uska number 88xxxxxx28 aur company ki sales manager Pawan Gupta ka number 93xxxxxx70

    1. indiamart

      Dear Nikhil,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!