Be Aware! Fraud user alert at Mobile Site Messages

The users at Mobile Site messages are notified about the fraud buyers/ sellers so that they can be cautious while dealing with such users and take their decision accordingly.

In case the buyer is marked as fraud then we will showcase an alert on conversation screen with message discouraging user to deal with that fraud user  as shown in the screenshot below. Also, in case the user closes alert popup, we have added a fraud user icon on the header besides buyer’s name/ company name to remind users that they are dealing with a fraud user. If a user clicks on this icon, fraud user alert appears again.

The alert will be displayed when:
        1. When a user opens conversation page to chat with a fraud user
       2. User closes the alert but taps on fraud user icon on the header

Screenshots:




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22 Comments

  1. Galie

    Dear Sir, It is about the Company AK Tiles Machinery, who is not taking any interest in refunding my money. Im am giving you the details of the company bellow. Company: AK Tiles Machinery Add: Arman Skytech Building, 102, Asram Wali Gali, Saberi, Greater Noida – 201009, Gautam Budh Nagar, UP. Office no. 08048971293 Shareef Khan (owner) : 9783305982 Hamid Khan (seller) : 9654120786 Transaction details are attached with this mail. Please check the attachment. My details are: Galie Momin Mob No. 7005769033 EMAIL: galie.momin8254@gmail.com

    1. indiamart

      Dear Galie,

      As checked you have received a revert from our team. Request you to share the details as suggested in the mail to proceed further.

      Thank you!

  2. Galie

    After the amount has been paid the person Hamid Khan from AK Tilesmachinery mob no. +91 96541 20786 is not responding me. The payment was made on 4th Aug 2020. Is Hamid Khan a fraud person or not please enquire it.

    1. Galie

      I sent you mail but did not receive any reply from your end. I request you please do the needful do the

      1. indiamart

        Dear Galie,

        Thank you for reaching us. As checked the team has reverted you the very next day of receiving the mail. Request you to please check and share the required details to proceed further. Let us know if you face any issue.

    2. indiamart

      Dear Galie,

      We regret the experience you had. We need more details about the supplier so that we can assist you further. Request you to please share the following details at customercare@indiamart.com

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  3. Nikhil

    Sir mene ek MP4 set top box ke liye IndiaMART me scerch kiya.aur mera phone number vayam manufacturers ke paas chale geya.aur usne apna Paytm no 8xxxxxx91 par hume rs 1200 dene ko bola aur mene IndiaMART ki bhorose me pay kar diya.mene socha IndiaMART mera ph no. Kisi galat logo nahi de sakte . sir mene 09-11-2020 me pay kiya tha lekin aabhi tak mujhe kuch nahi mila.Help me sir plz….jisne call kiya tha uska number 88xxxxxx28 aur company ki sales manager Pawan Gupta ka number 93xxxxxx70

    1. indiamart

      Dear Nikhil,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  4. Deepa

    Hi
    Maine Agarwal textile panipat sarthak ae curtIn fabric order kiya 5 nov ko 3250/- paisa paytm kiya but abhi tak curtain fabric nahi aaya aur tracking mangne per wo de nahi rahe bas bol rahe deta hoo wait karo plz refund my money plz

    1. indiamart

      Dear Deepa,

      You have received your refund. Please let us know if you have any other query.

      Thank you!

  5. Srikanth

    Sir I pay amount 20000 rs through bank account, he send courier details. But it is all fraud still my item is not reached plz do anything tq,

    Seller details …Chourasiya radio lakhndon,
    Mobile number….63XXXXX070

    1. indiamart

      Dear Srikanth,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!

  6. Honey

    Naveen Prajapati Hyderabad
    Mujhe se 750 liye hai . 8 Oct ko google pay kiya hai abhi tak na products de raha hai na money return kar raha hai. Call ka reply de raha hai na hi msg ka. Aapke pass bhi kitni bar complaint kar chuki hu. Aap bhi nahi sun rahe hai.

    1. indiamart

      Dear Honey,

      Our team is working on your concern. Your understanding and patience are much appreciated.

      Thank you!

  7. Elena

    Hi I was decieved by a product I have ordered through a seller name : health ayuverda with
    gstin no.: 07CRJPB3633A1ZD
    Invoice no.: S3137
    The product is quite different from my order and paid 2000rs I need help in this issue !

    1. indiamart

      Hello Elena,

      We regret for the inconvenience caused. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving

      the issue on priority. Please let us know if you have any other concerns

  8. Jaswanth

    I ordered one hmt watch and paid through paytm to seller account and that company is your verified seller namely UNIQUE COLLECTIONS Delhi based
    Now how can I enquire about delivery of item

    1. indiamart

      Hello Jaswanth,

      IndiaMART does not provide any shipping service. You need to contact your supplier to get the details.
      Please let us know if you need any additional details.

  9. Hitesh

    Hello i am from hariom machine tools.
    Aditya exports, Batala has duplicate image of our products.
    Whats should i do?
    Or how can you help me?

    1. indiamart

      Hello Hitesh

      Please fill the complaint form for which a button is given “Complaint Form” in the above article. Our team will work on the issue.
      Please let us know if you have any other concern.