Be Aware! Fraud user alert at Mobile Site Messages

The users at Mobile Site messages are notified about the fraud buyers/ sellers so that they can be cautious while dealing with such users and take their decision accordingly.

In case the buyer is marked as fraud then we will showcase an alert on conversation screen with message discouraging user to deal with that fraud user  as shown in the screenshot below. Also, in case the user closes alert popup, we have added a fraud user icon on the header besides buyer’s name/ company name to remind users that they are dealing with a fraud user. If a user clicks on this icon, fraud user alert appears again.

The alert will be displayed when:
        1. When a user opens conversation page to chat with a fraud user
       2. User closes the alert but taps on fraud user icon on the header

Screenshots:




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57 Comments

  1. Shan

    I am international buyer from UK. I suggest all buyers not to buy anything from IndiaMART unless seller accept payment via IndiaMART payment system. Do not credit money to seller bank account as it is not secure and if you do so, highly likely is that you won’t get response from seller right after the payment is made. You will never receive your products. Unfortunately, there are many devil sellers in this India Mart and I have some extremely bad experiences with them.

    1. indiamart

      Dear Customer,

      We regret for the inconvenience caused.
      Please share the following details along with relevant documents at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us

  2. Dr

    Buyer by name of Mr Manjeet ,claiming to be from Indian Army is fraud and still Indiamart is entertaining such buyer.. We got amount of 20000/- debited from our bank account ,which we have complained to police and Indiamart.. Now he has changed mobile number and again doing same. Indiamart is so blind not to see such incidence.

    Manjeet always post Qwery for lipstick and order value given is 2 L. Then ask for bank account to pay and amount gets debited

    Thanks Indiamart for creating such wonderful platform for fraudsters and helping them

    1. indiamart

      Dear Customer,

      We regret for the inconvenience caused.
      Please share the following details along with relevant documents at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

  3. Priya

    I had paid some amount on 28th May but still supplier doesn’t received that amount and money is debited from my account there customer support is not answering me properly they said it may takr 24hrs to reflect your amount still it’s almost 3-4day no response??? Please do help I had send mail also but no reply to me??

    1. indiamart

      Dear Priya,

      We regret for the inconvenience caused.
      You can share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

  4. SUPREME

    I bought a product from KVT Exports, Coimbatore and i paid 8500 for my product. Then they said i have to pay 7000 more to get the package to be cleared. Now they’re saying i have to pay 8000 to insurance the parcel.

    1. indiamart

      Dear Customer,

      We regret for the inconvenience caused. We have requested some details over email. Please share the details so that our buyer-supplier conflict team can help you.

  5. Siddharth

    ASTAR SCIENTIFIC Ambala ,pankaj kapoor is fraud and cheater and I have got his messages threatening and intimaditing us and telling us to do whatever we can but he will not refund our money which we had paid advance against the IR thermometer we had ordered by placing a proper PO , we had also confirmed about paying through IndiaMART but he insisted that we pay directly in bank , we have got all proofs , chats and phone calls to prove that he is an intentional cheater and fraudster , pls label his listing and company as an fraud and cheater . Expecting early reply from IndiaMART as I am seriously thinking of filing an police complaint and also alerting all social media abt such fraud being perpetrated on IndiaMART , I believe IndiaMART is a very ethical company and will not allow such malpractice

    1. indiamart

      Dear Siddharth,

      We regret for the inconvenience caused. We have requested few details over email. Please share the details so that our buyer-supplier conflict team can help you.

    1. indiamart

      Hello Rahul,

      We hope that the issue has been resolved. If the issue persists then we request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

  6. Suprio

    I want to buy a product..but seller told me to first deposit your money to our account, after that we will send u ur items…so, is this guarantee that user give me my item after I send money on his account?…

    1. Ahmed

      Why can’t you take action for these frauds

    2. indiamart

      Dear Customer,

      Please be assured that Indiamart takes necessary actions on both sellers and buyers if complaints against them are found true.

      Thanks.

    3. indiamart

      Hello Suprio,

      We suggest to pay the seller using pay with IndiaMART option for better protection if seller does not deliver.

    1. indiamart

      Dear Ranj,an

      Thank you for reaching us. Please refer the article to add the contact details.

      Regards!

  7. Rajan

    Kaveri Enterprises is a fraud company. So pls avoid them. They offering cheap rate for electronic items and asking 50% advance payment and balance in COD. When they collecting our money in advance and asking full payment for shipping the goods. But they never sending any items or not responding our calls and chat. I lost my 5000 rupees on 12-01-2021. So pls Beware this company. His name saying Anand Sharma & Dheera Sharma. Mobile no 87XXXXX73

    1. indiamart

      Dear Rajan,

      We hope that the issue has been resolved. If the issue persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      We will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

      Thank you!