Does IndiaMART take responsibility for any fraudulent nature of suppliers?

IndiaMART is an online marketplace which brings together buyers and suppliers. It does not participate in the negotiations and transactions that take place between buyers and suppliers.

  • IndiaMART, therefore, is not accountable for the fraudulent nature of suppliers/ buyers.
  • However, in case there is a complaint against a supplier, IndiaMART conducts a proper check and takes appropriate action.
  • Additionally, we recommend buyers to source products only from verified sellers, preferably with TrustSEAL.
  • You can access the IndiaMART complaint form and submit your issue

Know about Pay with IndiaMART to make secure payments.




Was this article helpful?


Related Articles

Leave a Reply to Carlos Click here to cancel reply.

40 Comments

  1. Surabhi

    I ordered 10000 worth product from erena exim kolkata on 29 sept but now they are not responding ….

    1. indiamart

      Hello Surabhi,

      We have noted your concern and our team will contact you for further details to help you out.
      Please let us know if you require any further help.

  2. Amgad

    I need to file a Cyber crimes complaints and Sue suppliers used Indiamart to conduct theft and fraud please provide me with the details of the steps to take care of the complaints

    1. indiamart

      Hello Amgad,

      We regret for the inconvenience caused. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority.

      Please let us know if you have any other concerns.

    1. indiamart

      Hello Pavani,

      Please refer Pay through PWIM article to get to know how to pay through IndiaMART. We suggest buyers to pay through our Pay with IndiaMART portal so as to make a secure transaction. The payment will be released to supplier when product is delivered to you.

      Please let us know if you need any other information.

  3. Vicky

    Greetings – I am about to make my first purchase. Can I ask you about the reputation of individual companies that I have heard from?

    Thanks, Vicky

    1. indiamart

      Hello Vicky,

      The verification symbols given above the View Mobile number suggests whether the supplier is legitimate or not. The verification symbols like TrustSeal, Leading Supplier, Star Supplier, verified supplier suggests the genuineness of the supplier.

      Please let us know if you require any other information.

    1. indiamart

      Hello Bill,

      The verification symbols given above the View Mobile number suggests whether the supplier is legitimate or not. The verification symbols like TrustSeal, Leading Supplier, Star Supplier, verified supplier suggests the genuineness of the supplier.

      Please let us know if you require any other information.

  4. Prasanna

    Alga glass solution Muthu Kumar his cell number 9087405447 Land number 080-48978420
    I ordered sliding glass door with fixing in April 7 -2019
    He fixed the glass on 13 -4-2019 and I settled him full payment. With in one month door lock came out from glass and door stopper is also broken
    I called him to his cell phone but he never attended my call. I tried in other numbers but I tell my name or my area he cut call now this mouth 17 sliding glass door 8ft/4ft also broken.
    He did not fixated glass properly.
    How can Indiamart help me to conduct him🙏🏻

    1. indiamart

      Hello Prasanna,

      As this is a quality issue, you need to get it resolved from Seller’s side. We will check if we can help you with this.

      Please let us know if you need any other help.

  5. Girish

    Hi , I had enquired about MI 3c router and a seller from Swati enterprises , tech connect retail private limited had contacted me through WhatsApp , so I made the payment after he showed me the bill , now the seller is not responding via calls / messages , and I have not received my product also yet

    1. indiamart

      Hello Girish,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis.

      Please let us know if you need any further assistance.

    1. Lydie

      My name is Lydie Oulai, I made a purchase on Indiamart with lakhan tiwari with the amount of $330. First he give me a fake tracking number and up to now I have not received my packages nor my money. When I call or text him he no longer answers me. This morning I discovered that he blocked me. And when I find out he has the TrustSEAL. Can Indiamart do something about it to return my money or goods?

      1. indiamart

        Hello Lydie,

        We regret for the inconvenience caused. We have noted your concern and our executives will contact you to resolve the issue.

        Please let us know if you need any other help.

    2. indiamart

      Hello Loubna,

      Please click here to get to know in detail about your query.

      Let us know if you need any further assistance.

  6. Sunil

    Hello,
    I have ordered for cotton bags worth 17000 from E360 Solutions Pvt. Ltd. Bangalore and made advance payment of Rs. 8000. Neither they are sending the cotton bags nor refunding the amount.

    1. indiamart

      Hello Sunil,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis.

      Please let us know if you need any further assistance.

  7. Nisar

    Hi,
    I ordered some products from trndee, erena exim pvt ltd kolkatta through your site, they contacted me from this site and I given my order to them around 52000,
    But they cheated me to send only productworth 10220 and now they didn’t respond my call.
    And I asked them to return my balance cash they didn’t given to me and the company and manager nobody is not taking my call .
    If I call any othe no , after they attend if they realize if it is me they will cut the call .
    I ordered goods from your site and please help me to get back my products or amount .

    1. indiamart

      Hello Nisar,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis.

      Please let us know if you need any further assistance.

  8. Jimmy

    If a supplier does not have a pythocentary certificate and lab report for the spawn which is going out of India. How does Indiamart Help that supplier?

    1. indiamart

      Hello Jimmy,
      IndiaMART is an online marketplace which brings together buyers and suppliers. You can Sell on indiaMART by registering yourself as a supplier on IndiaMART and register your products there.
      For any further assistance,You can search for your query on our Help Portal or call us at +919696969696, we will be more than happy to solve all your problems and answer all your queries.

  9. Pawan

    I have purches products from seller who is listed on India Mart but he cheated me the name of company is metel tech Kanpur & owner is mr Deepak Rai he has taken money but send worst quality products & not giving service to & now he blocked my no too just help me India Mart because I quart a product on India Mart he call me .other wise I will take legal action against both of them India Mart as well as metel tech Kanpur mr Deepak Rai

    1. indiamart

      Hello Pawan,
      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis. We also have a Payment protection program to help buyers and sellers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

  10. Piyali

    Hello I had ordered 2tussar silk saree from a list of your seller Tausif Imam from Bhagalpur Champaran….I’m messaging him fr my order status but the seller is not responding..I m in doubt whether the Seller is genuine or not..kindly I need a verification of the authenticity of the supplier.

    1. indiamart

      Hello Piyali,

      Thanks for writing to us. We have duly noted your concern of fraud suppliers. We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

  11. Israr

    I want to report this supplier for his worst ever services and his equipments. EQUIPMENTS HAVE BEEN BOUGHT BEFORE A6 MONTHS AND ALREADY THEY HAVE STARTED DEGRADING FROM THERE PERFORMANCES. I HAVE BEEN CALLING HIM SINCE FROM LAST 10 DAYS FOR MY COMPLAINT. BUT HE DOESN’T PICK UP MY PHONE. HAVE ALSO WATSAPP HIM, WHERE HE REPLIED WITH OK MSG BUT STILL WAITING FOR SERVICES.
    I DONT RECCOMEND HIS PRODUCTS AND SERVICES AT ALL. MY WORK GOT HIT BADLY DUE TO IT.
    NOW TELL ME HOW TO INITIATE OFFICIAL COMPLAINT AGAINST THIS MANUFACTURER. SHOULD I LAUNCH AN OFFICIAL POLICE COMPLAINT OR WAT.? NEED HELP

    1. indiamart

      Dear Israr,

      We wish to inform you that our team has tried to connect with you but we have not yet received all the information/ documents from you. We request you to submit the required information/ documents.

      Please let us know if you need any further assistance.

    2. indiamart

      Hello Israr,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

  12. Carlos

    I want to report Gripind Private Limited, we paid in April some goods and they only offer excuses but they did not fulfill, I want to know how IndiMart can help us to make them refund our money.

    Thanks.

    1. indiamart

      Dear Carlos,

      We wish to inform you that your concern has been resolved successfully and seller has dispatched your product.

      Please let us know if you need any further assistance.

    2. Carlos

      Hello,
      We appreciate your cooperation to help us to find a solution in this case.
      Today we receieved from IndiaMart a form to fill, we already did it and submit.

      Hope to get any answer soon.

      Thanks

      1. indiamart

        Hello Carlos,

        Thanks for appreciating our efforts. Please let us know if you have any other suggestions/feedback which may help us improve further. You can always write to us at customercare@indiamart.com, Your ideas and suggestions are welcome, and shall be appreciated.

        1. Carlos

          Hello,

          I want to inform that Gripind Private Limited has not contacted us even after we had reported them to IndiaMart, it seems they are not interested to offer any solution.
          We will appreciate your cooperation.

          1. indiamart

            Hello Carol,

            We’ve forwarded the update to our Team. We are looking into it and will try to resolve it on priority basis.
            For further assistance, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
            They will assist you in resolving your concerns.

    3. indiamart

      Hello Carlos,

      Thanks for writing to us. We have duly noted your concern of fraud suppliers. We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.