Does IndiaMART take responsibility for any fraudulent nature of suppliers?

IndiaMART is an online marketplace which brings together buyers and suppliers. It does not participate in the negotiations and transactions that take place between buyers and suppliers.

  • IndiaMART, therefore, is not accountable for the fraudulent nature of suppliers/ buyers.
  • However, in case there is a complaint against a supplier, IndiaMART conducts a proper check and takes appropriate action.
  • Additionally, we recommend buyers to source products only from verified sellers, preferably with TrustSEAL.
  • You can access the IndiaMART complaint form and submit your issue

Know about Pay with IndiaMART to make secure payments.




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314 Comments

  1. Anonymous

    IndiaMart ne mera ₹471240 ka fraud krliya h Siddhivinayak solar Surat seller ke saath m milkar..
    Maine IndiaMART ki app ki link m payment Kiya h.seller ne product nhi delivered Kiya h………
    Payment IndiaMART Ko Gaya h ab ye refund nhi wapas kr rhe h…mere pas sare regards h for bhi ab mujhe court ke chakkar lagane ki majboori h …….
    India Mart aur unke site m registered seller or bilkul bhi believe na Karen………Mai Apne sare regards social media platform me upload kr rha hu
    Name-RATIBHAN
    M.n. 7xyz0pqr62

    1. indiamart

      Dear Customer,

      We regret for the inconvenience caused.
      You can fill this Complaint form or you can share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

  2. Anonymous

    IndiaMART fraud company hai hai joki ki Seller ke favour mein kam karti hai buyer ki koi bhi responsibility nahin leti.. mere sath IndiaMART aur seller donon ne milkar 471240 rupaye ka froud Kiya h.. main product kharidne se pahle IndiaMART ke helpline number mein baat karke pucha tha ki ki mera Paisa secure rahega ya nahin unhone bola jab aapke pass product deliver ho jaega tab ham Paisa seller ko dete Hain hamari team aapse baat karne ke bad he seller ko Paisa degi tab tak IndiaMART Paisa hold karke rakhta hai apne pass ab seller ‘SIDDHIVINAYAK SOLAR SURAT ne product nahin bheja hai . maine payment IndiaMART ko kiya tha seller ko nhi… seller ne product nahin bheja aur refund ki farji jama parchi WhatsApp krdiya that ab wo number bnd krdiya h aur India Mart ne use Apne app se remove krdiya h…aur ab India Mart ne paisa wapas krne se mna kr diya …..mere pas me recording aur sare record h jinko lekr mujhe court ke chakkar lagane ko majboor krdiya h…aplog India Mart se na kharidne …
    Name -RATIBHAN
    M.n. 7abc0pqrs2

    1. indiamart

      Dear Ratibhan,

      We regret for the inconvenience caused.
      You can fill this Complaint form or you can share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

  3. Marzieh

    Two of the pharmacy’s I ordered through the website
    We’re fraud. Both took the payment and did not deliver

    1. indiamart

      Dear Marzieh,

      We regret for the inconvenience caused.
      You can fill this Complaint form or you can share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

  4. Rashif

    I have purchased food packaging through indiamart.and done the advance payment 42000 still i didnt got my things
    And that guy is saying today he ill send 100 times he said same things..their company name is kd food packaging from delhi his contact number is p6xx87zzy3 please do the needful .its my request

    1. indiamart

      Dear Rashif,

      We regret for the inconvenience caused.
      You can fill this Complaint form or you can share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

  5. Kirti

    Stay away from unique book binding …Delhi…mr Ravi Malik…they took advance for boxes…n I hv received torn n damaged boxes..and that too in less quantity that had being ordered….too disappointed by dealing through India Mart

    1. indiamart

      Dear Kirti,

      We regret for your unpleasant experience. Please submit a Complaint against Seller through here with relevant details through here and our team will look inti it.

      Thanks.

  6. Kavya

    Please stay away from Prinlay, they took 53k advance and are now nowhereto be found.

    1. indiamart

      Dear Kavya,

      We regret for the inconvenience caused.
      Please share the following details along with relevant documents at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

  7. Deepak

    K.k traders proddatur pin516360 very big 420 man owner names murali Krishna indiamart plz delete k.k traders in tha app

    1. indiamart

      Dear Deepak,

      We regret for the inconvenience caused.
      Please share the following details along with relevant documents at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

  8. William

    A-657, A Block, Mahavir Enclave Part 2, Near Dwarka Sec-, New Delhi, 110059
    Vedant Infotech Pvt

    This seller is a big fraud took payment and after that not picking up my phone from last 2 month’s I am trying to contact but no response. Will delhi police will help me to contact to this person on the given address.

    1. indiamart

      Dear William,

      We regret for the inconvenience caused.
      Please share the following details along with relevant documents at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take look into it.

      Thanks for reaching out to us.

  9. Shan

    I am international buyer from UK. I suggest all buyers not to buy anything from IndiaMART unless seller accept payment via IndiaMART payment system. Do not credit money to seller bank account as it is not secure and if you do so, highly likely is that you won’t get response from seller right after the payment is made. You will never receive your products. Unfortunately, there are many devil sellers in this India Mart and I have some extremely bad experiences with them.

    1. indiamart

      Dear Ajay,

      We regret for the inconvenience caused.
      Please share the following details along with relevant documents at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will look into it.

      Thanks for reaching out to us