Does IndiaMART take responsibility for any fraudulent nature of suppliers?

IndiaMART is an online marketplace which brings together buyers and suppliers. It does not participate in the negotiations and transactions that take place between buyers and suppliers.

  • IndiaMART, therefore, is not accountable for the fraudulent nature of suppliers/ buyers.
  • However, in case there is a complaint against a supplier, IndiaMART conducts a proper check and takes appropriate action.
  • Additionally, we recommend buyers to source products only from verified sellers, preferably with TrustSEAL.
  • You can access the IndiaMART complaint form and submit your issue

Know about Pay with IndiaMART to make secure payments.




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14 Comments

  1. Carlos

    I want to report Gripind Private Limited, we paid in April some goods and they only offer excuses but they did not fulfill, I want to know how IndiMart can help us to make them refund our money.

    Thanks.

    1. indiamart

      Hello Carlos,

      Thanks for writing to us. We have duly noted your concern of fraud suppliers. We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

    2. Carlos

      Hello,
      We appreciate your cooperation to help us to find a solution in this case.
      Today we receieved from IndiaMart a form to fill, we already did it and submit.

      Hope to get any answer soon.

      Thanks

      1. indiamart

        Hello Carlos,

        Thanks for appreciating our efforts. Please let us know if you have any other suggestions/feedback which may help us improve further. You can always write to us at customercare@indiamart.com, Your ideas and suggestions are welcome, and shall be appreciated.

        1. Carlos

          Hello,

          I want to inform that Gripind Private Limited has not contacted us even after we had reported them to IndiaMart, it seems they are not interested to offer any solution.
          We will appreciate your cooperation.

          1. indiamart

            Hello Carol,

            We’ve forwarded the update to our Team. We are looking into it and will try to resolve it on priority basis.
            For further assistance, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
            They will assist you in resolving your concerns.

  2. Israr

    I want to report this supplier for his worst ever services and his equipments. EQUIPMENTS HAVE BEEN BOUGHT BEFORE A6 MONTHS AND ALREADY THEY HAVE STARTED DEGRADING FROM THERE PERFORMANCES. I HAVE BEEN CALLING HIM SINCE FROM LAST 10 DAYS FOR MY COMPLAINT. BUT HE DOESN’T PICK UP MY PHONE. HAVE ALSO WATSAPP HIM, WHERE HE REPLIED WITH OK MSG BUT STILL WAITING FOR SERVICES.
    I DONT RECCOMEND HIS PRODUCTS AND SERVICES AT ALL. MY WORK GOT HIT BADLY DUE TO IT.
    NOW TELL ME HOW TO INITIATE OFFICIAL COMPLAINT AGAINST THIS MANUFACTURER. SHOULD I LAUNCH AN OFFICIAL POLICE COMPLAINT OR WAT.? NEED HELP

    1. indiamart

      Hello Israr,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

  3. Piyali

    Hello I had ordered 2tussar silk saree from a list of your seller Tausif Imam from Bhagalpur Champaran….I’m messaging him fr my order status but the seller is not responding..I m in doubt whether the Seller is genuine or not..kindly I need a verification of the authenticity of the supplier.

    1. indiamart

      Hello Piyali,

      Thanks for writing to us. We have duly noted your concern of fraud suppliers. We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

  4. Pawan

    I have purches products from seller who is listed on India Mart but he cheated me the name of company is metel tech Kanpur & owner is mr Deepak Rai he has taken money but send worst quality products & not giving service to & now he blocked my no too just help me India Mart because I quart a product on India Mart he call me .other wise I will take legal action against both of them India Mart as well as metel tech Kanpur mr Deepak Rai

    1. indiamart

      Hello Pawan,
      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis. We also have a Payment protection program to help buyers and sellers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

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