My transaction failed but the money is deducted from my account. What should I do?

If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to us at +91-​96​-​9696-9696 (9 AM to 6 PM IST) or mail us at paywith@indiamart.com

You may be required to submit a screenshot of your account statement showing the deducted amount.If an error is shown to you on the payment screen for your transaction, please keep it safe as well.

Don’t worry, in case the payment is rejected, the amount will be refunded to your account.




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46 Comments

  1. Rayan

    I had done payment with indiamart but the dealer did not got the payment please refund me the money

    1. indiamart

      Dear Rayan,

      We regret for the inconvenience caused.
      Please share the following details along with relevant documents at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it.

      Thanks for reaching out to us.

  2. Shubham

    I made a payment with Pay with Indiamart but now supplier has no stock so he canceled the order. How can I get refund of my paid amount?

    1. indiamart

      Hello Shubham,

      We regret for the inconvenience caused. We have raised a ticket(Ticket id: 4377171). Our team will contact you to help with the resolution.

  3. SALMAN

    I am purchased your website Led bulb raw materials and payment through India mart Website but seller issue not received full payment by me
    Reply

    1. indiamart

      Dear Salman,

      The amount has been now credited to the seller. Please let us know if you have any other concern.

      Thank you!

  4. Satish

    Through my account got debited but the seller is denying that not credited please make reversal to my account.

    1. indiamart

      Dear Satish,

      Thank you for highlighting the issue. We have asked the team to look into it. Please be ensured they will connect with you.

      Regards!

  5. Deepak Jaiswal

    Hi team, I have made payment to the supplier via pay with Indiamart UPI link provided by supplier the amount got deducted but I did not get any confirmation or the payment ID confirmation also supplier didn’t received payment also I didn’t get any acknowledgement from Indiamart about the payment and it is not reflected at supplier end and I have already mail with deduction message. Kindly help

    1. indiamart

      Dear Deepak,

      Thank you for highlighting the issue. We have asked the team to look into it. Please be ensured the team will take care of it.

      Regards!

  6. N.K

    I am purchased your website adalimumab injection and payment through India mart Website but seller issue not received full payment by me

    1. indiamart

      Dear Concern,

      Thank you for reaching us. We have made a note of it. Please be ensured we will get this issue checked.

  7. Sushant

    I paid the Amount Via Pay with IndiaMart on 9 Jan 2021. The payment is stuck, still shows pending and the amount has been deducted from my bank account. Very Bad. Kindly help with further procedures.

    1. indiamart

      Dear Sushant,

      As checked the issue has been resolved. Please let us know if you face any issue.

      Thank you!

  8. Prashant

    I have made an payment and tat was unsuccessful i want my money back I have registered a complaint what shd I do next

    1. indiamart

      Dear Prashant,

      Team is working on it. Please be ensued they will connect with you to share its current status.

      Thank you!

  9. Vishal

    Hi, I have made payment to the seller via indiamart
    But seller not receive payment my money is debited on my account my indiamart payment history is showing payment complete but seller not receive payment and I did not get any payment id plz help me

    1. indiamart

      Dear Vishal,

      Thank you for reaching us. We have already made a note of your concern. Please be ensured we will connect with you.

  10. Kiran

    Hi team, I have made payment to the seller via India mart but the amount got deducted but I did not get any confirmation or the payment Id confirmation.

    1. indiamart

      Dear Kiran,

      We hope that your issue has been resolved. If still the issue persists then fill the complain form. Our team will take care of it.

      Thank you!