My transaction failed but the money is deducted from my account. What should I do?

If the amount has been deducted from your account but you haven’t received a confirmation from us, you can reach out to us at +91-​96​-​9696-9696 (9 AM to 6 PM IST) or mail us at paywith@indiamart.com

You may be required to submit a screenshot of your account statement showing the deducted amount.If an error is shown to you on the payment screen for your transaction, please keep it safe as well.

Don’t worry, in case the payment is rejected, the amount will be refunded to your account.




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44 Comments

  1. Shubham

    I made a payment with Pay with Indiamart but now supplier has no stock so he canceled the order. How can I get refund of my paid amount?

    1. indiamart

      Hello Shubham,

      We regret for the inconvenience caused. We have raised a ticket(Ticket id: 4377171). Our team will contact you to help with the resolution.

  2. SALMAN

    I am purchased your website Led bulb raw materials and payment through India mart Website but seller issue not received full payment by me
    Reply

    1. indiamart

      Dear Salman,

      The amount has been now credited to the seller. Please let us know if you have any other concern.

      Thank you!

  3. Satish

    Through my account got debited but the seller is denying that not credited please make reversal to my account.

    1. indiamart

      Dear Satish,

      Thank you for highlighting the issue. We have asked the team to look into it. Please be ensured they will connect with you.

      Regards!

  4. Deepak Jaiswal

    Hi team, I have made payment to the supplier via pay with Indiamart UPI link provided by supplier the amount got deducted but I did not get any confirmation or the payment ID confirmation also supplier didn’t received payment also I didn’t get any acknowledgement from Indiamart about the payment and it is not reflected at supplier end and I have already mail with deduction message. Kindly help

    1. indiamart

      Dear Deepak,

      Thank you for highlighting the issue. We have asked the team to look into it. Please be ensured the team will take care of it.

      Regards!

  5. N.K

    I am purchased your website adalimumab injection and payment through India mart Website but seller issue not received full payment by me

    1. indiamart

      Dear Concern,

      Thank you for reaching us. We have made a note of it. Please be ensured we will get this issue checked.

  6. Sushant

    I paid the Amount Via Pay with IndiaMart on 9 Jan 2021. The payment is stuck, still shows pending and the amount has been deducted from my bank account. Very Bad. Kindly help with further procedures.

    1. indiamart

      Dear Sushant,

      As checked the issue has been resolved. Please let us know if you face any issue.

      Thank you!

  7. Prashant

    I have made an payment and tat was unsuccessful i want my money back I have registered a complaint what shd I do next

    1. indiamart

      Dear Prashant,

      Team is working on it. Please be ensued they will connect with you to share its current status.

      Thank you!

  8. Vishal

    Hi, I have made payment to the seller via indiamart
    But seller not receive payment my money is debited on my account my indiamart payment history is showing payment complete but seller not receive payment and I did not get any payment id plz help me

    1. indiamart

      Dear Vishal,

      Thank you for reaching us. We have already made a note of your concern. Please be ensured we will connect with you.

  9. Kiran

    Hi team, I have made payment to the seller via India mart but the amount got deducted but I did not get any confirmation or the payment Id confirmation.

    1. indiamart

      Dear Kiran,

      We hope that your issue has been resolved. If still the issue persists then fill the complain form. Our team will take care of it.

      Thank you!

  10. Saikat

    I have paid the seller through IndiaMART link provided by seller. The amount is deducted from my bank account but Ididn’t get any acknowledgement from Indiamart about the payment and it is not reflected at sellers end as well as i have already mail with deduction message.
    Pls help me…

    1. indiamart

      Dear Saikat,

      We hope that your issue has been resolved. If still the issue persists then fill the complain form. We will take care of it.

      Thank you!

  11. Langamba

    Amnt got deducted while paying through India mart but it’s showing payment pending n no payment ID n the seller has not received the amnt too

    1. indiamart

      Dear Concern,

      We hope that your issue has been resolved. If still the issue persists then fill the complain form. We will take care of it.

      Thank you!

  12. Rahul

    I have paid to the seller through IndiaMART link provided by seller. The amount is deducted from my bank account but not reflected at sellers end as well as not get any acknowledgement. I have mailed with transaction proof on paywith@indiamart.com and customercare@indiamart.com.
    No response .
    Please check this on high priority

    1. indiamart

      Hello Rahul,

      When you pay using pay with IndiaMART option, the money is deposited with us. Once the seller delivers your product & you confirm the same, we will release the payment to the seller. This helps in the protection against fraud both from seller as well as buyer.

  13. Mnbmnb

    Sir I paid the seller through IndiaMART link provided by seller. The amount is deducted from my bank account but Ididn’t get any acknowledgement from Indiamart about the payment and it is not reflected at sellers end as well. I have sent a mail to your customerscare with payment screen shot but haven’t received a reply yet

    1. indiamart

      Dear Concern,

      We hope that the issue has been resolved. If still the issue persists then would request you to fill the complain form. Our team will take care of it.

      Thank you!

  14. Gagandeep

    I have paid the seller through IndiaMart in two transactions. First payment of Rs.3585 which was successfully reached and the other payment for Rs.515 which didn’t reach his end and neither i recieved any acknowledgement from IndiaMart through email or sms. Please solve my issue as soon as possible.

    1. indiamart

      Hello Gagandeep,

      We regret the experience you had. If the issue still persists then request you to please share the following details at customercare@indiamart.com so that we can assist you further.

      1) Suppliers’ Name
      2) Suppliers’ Contact Details
      3) Suppliers’ catalog link
      4) Payment invoice
      5) Your contact details

      Our team will take care of it. If you have already shared the details with us then request you to please share the ticket id with us.

  15. Nipun

    I have paid the seller through IndiaMART link provided by seller. The amount is deducted from my bank account but Ididn’t get any acknowledgement from Indiamart about the payment and it is not reflected at sellers end as well.

  16. Shri

    I have paid to seller through India Mart link. Amount was deducted from my bank account but it is not showing in seller account. Kindly revert ASAP

    1. indiamart

      Hello Shri,

      IF you have use Pay with IndiaMART, amount will be transferred to seller only when the delivery is done. This is for the protection of both buyer & seller. In case seller does not deliver, buyer can always get the refund without any concern. In the same way, in case where seller delivers & buyers does not pay, pay with IndiaMART protects seller as well.

  17. Yogesh

    I have done payment to seller but amount not received to seller its pending…

    1. indiamart

      Hello Yogesh,

      Payment has been credited to seller account. Please let us know if you need any other help.

  18. D.

    I changed my bank details as ten days before, today I got mail from kvb cheque bounce ,kindly update my new bank details for my mini dynamic catalogue payment .

  19. Santosh

    India mart had send me address for raw material of led bulb ।i gave the money to vidhut anushandhan patna for raw material but after 15days i do not receive my raw material and mr rajiv ranjan jha do not take my calls

    1. indiamart

      Hello Santosh,

      We have noted your concern and our executives will contact you shortly to resolve the issue.

      Please let us know if you need any further assistance.

  20. Kim

    How to remove pending sales, for some reason they didn’t go through so I want to delete all of them. Thank you

    1. indiamart

      Hello Kim,

      Currently we don’t have an option to remove pending sales.
      We have duly noted your suggestion and forwarded to our team for further Process on your feedback.