Where do I log Complaints and Trade Disputes?

Kindly use the following methods to log any complaint or trade disputes:

  • You can access the IndiaMART complaint form and submit your issue
  • Alternatively, you can contact us at 09696969696 or write to us at customercare@indiamart.com
  • In case you receive irrelevant suppliers for your requirement, you may write to us at buyershelp@indiamart.com or call at +91-9953870004

 




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196 Comments

  1. Gopal

    Please help me. I buy a4 Century paper.I paid full payment 17000 date of 27 june.but supplies not supply my product yet.
    company details: Monu Sonker
    M.S Enterprise
    815/16 DEENE RI MANDI,NEAR MATS MANDI
    Gmail:monusonkerenterprise@gmail.com
    GSTIN:06BTEPS5159J1Z8
    Ambala haryana

  2. Pooja

    Hi, i have been asked to get a website made from indiamart staff and after we paid the person dealing with us is asking to hide the facts all the time with people calling from indiamart for feedback. Its bren more than a month and still no website nothing is there. We are being asked to do all the work for making the website . Highly disappointed with Indiamart. The person dealing with us has stopped responding to our mails all together . All money paid to indiamart has gone waste. If the site itself is fooling people , what can be said more About people on it?????

    1. indiamart

      Hello Pooja,

      We regret for the inconvenience caused. We have noted your concern and will look into the issue.

  3. K

    Ticket id 3626493. Issue not resolved since 25th march 2020. Why India Mart is safeguarding its paid member over my genuine complaints. Payment protection does not work? Very unhappy with India Mart’s way of handling complaint.

    1. indiamart

      Hello,

      As discussed over call, we have removed the supplier’s listing from IndiaMART. As the issue was related to quality of product, we could not intervene much. We regret for such an inconvenience caused to you.

  4. Gagan

    I ordered a person through this platform for cctv work ,he asked me to pay advance ,I paid on 22 march 2020till date neither I have received my material nor my money refunded ,what to do

  5. Mukesh

    I have some quairy scotwin healthcare is genuine company or fake please inform me

    1. indiamart

      Hello Mukesh,

      Please check what are the different verification symbols here. You can trust the seller if they have any of the verification symbols among this.

  6. Sourav

    A person named Usman from the number 7668761671 (registered on Indiamart) is asking for illegal firearms. When we denied such deal, he started profanity with obscene, vulgar languages. After hanging up the call, he continuously calling back and continuously using abusive languages.

    1. indiamart

      Hello Sourav,

      We regret for the inconvenience caused. Please fill out the complaint form, in case you have not filled yet.

  7. Mahendra

    I ordered a person through this platform for some advt work ,he asked me to pay advance to a fellow ,I paid on 3rd September 2019 till date neither my work has been done nor my money refunded ,what to do
    Number of fellow whom I ordered +91 77530 64785

  8. Danish

    Langoo traders dealer of somany ceramic is an arrogant and rude person.. He is an uneducated ego maniac and does not have any manners..

    1. indiamart

      Hello Danish,

      We regret for any inconvenience caused. Please fill in the complaint form if you are still facing any issues from the supplier.

  9. K.

    You are showing me on my profile interior world with wrong information of products etc please contact me or send link where I van change

  10. Chaya

    Plz ,from morning I am getting recorded calls from your company regarding amruth noni,plz block the calls ,it is really irritating and disturbing our routine work.If we want to buy the product,we will only call you back,plz don’t disturb us like this.Hope you understood our concern and do the needful…
    Thank u

  11. Meghna

    Ur supplier Mr gaurav Agarwal has threatened me I would like to file a complaint and take this seriously how do I go about it .

    1. indiamart

      Hello Meghna,

      Please fill the complaint form here. Our team will look into it and take approriate actions.
      Please let us know if you face any other issues or need any help.

  12. Samuel

    Sir,Today I send a mail to seller for the enquiry of a product.But the seller didnot answer my questions yet. What’s the next procedure?

  13. Chandan

    How to complain about fraud and fake product from ovesh Enterprise

    1. indiamart

      Hello Chandan,

      We apologize for the inconvenience caused to you. Please refer article and fill out the complaint form. We will work on resolving the issue on priority. Please let us know if you have any other concerns.

  14. Mausami

    Hello
    I have filed a complain about one of the seller and now he is threatening me to remove it. I thought rating and complains are private and only can not be seen by seller.
    Where can i submit the proof of threat? It needs to taken seriously.
    I also guide me on how to submit the proof of purchase and goods not receive?
    After filing the complains how long does it take for india mart to take action ?

    1. indiamart

      Hello Mausami,

      We regret for any inconvenience caused. Please refer above article and request you to fill the complaint form. Our team will asses the issue and will try to resolve it or take appropriate actions

  15. Jairaj

    Please give reliable traders to buyers so that people are not cheated

    1. indiamart

      Hello Jairaj

      Most of the suppliers are verified from our side and we always try to provide immediate support to our customers. The verification symbols given above the View Mobile number suggests whether the supplier is legitimate or not. The verification symbols like TrustSeal, Leading Supplier, Star Supplier, verified supplier suggests the genuineness of the supplier. We also have a Buyer Protection Program.

      For more details please visit Pay with indiamart.

  16. M

    Dear sir
    I have made payment 9500 to shree Ganesh Rajkot but no gas lighter receive.
    Please get my cash it’s long time now.
    I paid in 13th January 2020
    Till now nothing. This supplier see my messages in WhatsApp but no reply. And he have switched off his phone too.
    Please please help me.

    1. indiamart

      Hello Sir,

      Please fill the complaint form for which a button is given “Complaint Form” in the above article. Our team will work on the issue.

  17. Mapuia

    Hi
    I buy frame 50 piece of from STYLO at india mart, they packed the frame in a Bingo chips box… I asked them to be careful but then i recieved half broken stick and almost all broken glass anyway i dont count only broken glass, so i complaint for the broken stick at January, 2020 they said they will replaced it but after a week im asking them but they said they cannot replaced and but it was their fault they packed with Bingo chips paper box so they said they will refund and till today no refund and they never answer to me anymore.. even their customer care was too poor and they talk bad language. If u can’t help me i’ll go to consumer forum i can’t forgive their bad language

    1. indiamart

      Hello Mapula,

      Please fill the complaint form for which a button is given “Complaint Form” in the above article. Our team will work on the issue.

  18. Amar

    I think there are more cheaters than genuine dealers, even after raising complaint India mart says your number is not registered with us and we don’t have any complaints

    1. indiamart

      Hello Amar,

      Please fill the complaint form for which a button is given “Complaint Form” in the above article. Our team will work on the issue.

  19. Mr

    Hi India Mart
    Advin Health Care didn’t send the skin Cautery machines .
    Ple check my complaint mail.

    1. indiamart

      Hello Sir,

      Please fill the complaint form for which a button is given “Complaint Form” in the above article. Our team will work on the issue.

  20. Ayaz

    safa saree, Ayaz mahmood, 8874882426 Please de-activate my account, as i am not getting good response…

    1. indiamart

      Hello Ayaz,

      We apologize for the inconvenience caused to you. If your requirement is fulfilled. Click here to delete your buy requirement. After deleting your requirement, you will not receive any calls for that requirement. If you want to Permanently Stop the calls from IndiaMART. Please refer disable your account for detailed information.

  21. Nidhi

    I want to complaint please block dream home Interior 9838338635, 9473735844 in lucknow. He is very fraud person he committed and take money but not completed the Interior work as discussed.
    Now he is creating pressure to pay money else he’ll not complete the leftover work.

    1. indiamart

      Hello Nidhi,

      Please fill the complaint form for which a button is given “Complaint Form” in the above article. Our team will work on the issue.
      Please let us know if you have any other concern.

  22. Dheena

    Sir I order in solar homelight setting from AKSHAY KUMAR UR STAR URJA SOLUTION. I was conduct via Indiamart. I was order date in 11/01/2020.I was paid amount in 4042.00.but still not receive the metrial. I want my money. Please help and resolve problems

    1. indiamart

      Hello Dheena,

      We apologize for the inconvenience caused to you. Please fill out the Complaint Form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority. Please let us know if you have any other concerns.

    1. indiamart

      Hello OM,

      We apologize for the inconvenience caused to you. Please fill out the Complaint Form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority. Please let us know if you have any other concerns.

  23. Udaya

    Actually i will order cub sambarani making machine , i will pay advance 3500 now i will cancel the order but money not return i called that kaith engineering that number i contact they are switch off the phone i need that amount please kindly help and resolve the problem

    1. indiamart

      Hello Udaya

      We apologize for the inconvenience caused to you. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority. Please let us know if you have any other concerns.

  24. Himanshu

    Sir, we ordered solar operated battery spray pump from Syagro Kisan Tools Pvt. Ltd. Indore. I was got the contact via Indiamart. We paid an amount of 44800.00 on his bank account on 24 jan 2020. After depositing a payment they don’t dispatch our goods and not receiving the call. Please help us I had to supply forward to the farmers urgently.
    Please please help me.

    Thanks and Regards,

    Vanjari Krishi Machinery Kendra,
    Tumsar.
    Mob. 9403926531
    9423606824

    1. indiamart

      Hello Himanshu,

      We apologize for the inconvenience caused to you. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority. Please let us know if you have any other concerns.

    1. indiamart

      Hello Kalpna.

      We apologize for the inconvenience caused to you. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority. Please let us know if you have any other concerns.

  25. Rajnikant

    I have raised complain 1 month back (Ticket ID: 3455659). As of now no response, everytime your executive says we are trying to reach supplier and we will take action against him in next 48 hrs.. Same reply from past 1 month.

    Please help to check & resolve issue.

    1. indiamart

      Hello Rajnikant,

      We apologize for the inconvenience caused to you. Out Team already working on same issue and resolve asap.

  26. Sushila

    Hello there,
    I am from Canada, recently I have read lots of negative reviews regards your service. Can you please give me some reason Why should I trust on you and your service?
    I am a retailer in calgary, AB Canada ; I am browsing wholesaler or manufacture in India for my business, before that review I was fully dependent on you but now I have lots of questions and doubts regarding to your service. May I know how will you clarify yourself so I can freely work through you?

    Regards
    Syaraca
    SyarAca enterprise
    syaraca.com@gmail.com
    Calgary AB, CANADA

    1. indiamart

      Hello Sushila,

      Our team does a background check by validating various legal documents. The verification symbols given above the View Mobile number suggests whether the supplier is legitimate or not. The verification symbols like TrustSeal, Leading Supplier, Star Supplier, verified supplier suggests the genuineness of the supplier.

      Please let us know if you require any other information.

      1. Rajnikant

        IndiaMart team/ Sushila madam
        In my case (Ticket ID: 3455659) the merchant is marked as ‘TrustSeal’ even after that I’m facing issues. I paid full amount and did not receive items. When I seek help from you, IndiaMart team saying ‘Resolve your complain directly with supplier’. So I take it as you are not taking any responsibility once buyer contact seller. If seller is not answering calls nor he calls back, in such case I expect IndiaMart team to intervene and resolve the dispute rather than simply saying ‘resolve your dispute by your own’. And such merchants are marked as trusted over IndiaMart. So there are obvious chances of such merchants taking unethical advantages of IndiaMart platform & I suggest IndiaMart team to come heavily on such merchants

        1. indiamart

          Hello Rajnikant,

          We apologize for the inconvenience caused to you. Out team already working on and resolve asap.

  27. Jansi

    Hi I’m jansi I purchased silk sarees I ordered one they sent other color and design they told me to return the sarees I will refund it one month over still no responds not yet return the money.

    1. indiamart

      Hello Jansi,

      We regret for the inconvenience caused. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving
      the issue on priority. Please let us know if you have any other concerns.

  28. Gagan

    There is one aadi group for RO filter service in noida.
    They will take money in name of service but will never pick up phone.thse are fraud people.and strict actishould be take against them

    1. indiamart

      Hello Gagan,

      We regret for the inconvenience caused. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority. Please let us know if you have any other concerns.

  29. Siddharth

    AHS TRADE AND SERVICES PVT LTD, KALYAN, MUMBAI
    This company is a cheater company, even after taking GST money this company is not giving bill for the same and when contacted is asking for more money and abusing me. Please block this type of seller who are selling material without gst billing and cheating customers in the name of Government taxes. Will also try to raise complaint to the tax authorities about this kind of cheaters and tax thieves

    1. indiamart

      Hello Siddharth

      We regret for the inconvenience caused. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority. Please let us know if you have any other concerns.

  30. Jyoti

    Sir, We have placed order to Shree Radhey Govind Felt PVT ltd of felt material 3.5 mm thickness they have sent us felt thickness 4.70 mm to 5.00 mm which is not acceptable to us , now a days we are facing more problems in purchasing the material . The supplier after taking money they are sending us wrong material. From Dynamic Industries Jyoti Kumar Tekwani +919866937255 jyotitekwani@live.com

    1. indiamart

      Hello Jyoti

      We regret for the inconvenience caused. Please fill out the complaint form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority.

  31. Hassan

    Shivay Technology I have order with this supplier and thay sand to me wrong description with wrong clothes and when I contact with seller & they ignore me and don’t receive my call I lived in United kingdom and I don’t no how to solve my this problem India mart because I trust on India mart than I join this website for purchase clothes in indian

    1. indiamart

      Hello Hassan,

      We have noted your complaint. We will try to resolve the issue at earliest.

  32. Zubin

    I had ordered vannemi seed 60000 seeds from Andhra Pradesh which is for 16200 rs, even after paying more than half amount Rs 10100 to supplier M/s Purijagnnad hatcherybin Andhra Pradesh,the supplier is still not ready to give me any documents, Also he keeps on asking the money, today i told him return my money and cancel the order or else i have no other option then filing a fraud case against the hatchery. I had also filled the complain form 4-5 days before but nothing has been resolved. Please check and let me know.
    Thanks
    Zubin 96893779962 /zubeentambe@gmail.com

    1. indiamart

      Hello Zubin,

      We have noted your complaint. We will try to resolve the issue at earliest.

    2. Zubin

      The person whom i contacted is Srinivas Rao , he’s a big fraud and cheater. Do take proper action against him
      I have constantly asking him to provide documents of shipping via air but he always says im sending sending but nothing so far, i feel i have been cheated by him and his hatchery purijagannad.
      His contact number is +919666259767.

      Thanks
      Zubin 96893779962 / zubeentambe@gmail.com

      1. indiamart

        Hello Zubin,

        We have noted your complaint. We will try to resolve the issue at earliest.

  33. Sreeram

    I made payment to brother supplier for supply of 200 cc UTV buggy car on 27 December2019 with 7 days dispatch but am far not yet dispached

    1. indiamart

      Hello Sreeram

      We regret for the inconvenience caused. Please fill out the Complaint Form given in the above article for which a button is provided if you have not already filled. We will work on resolving the issue on priority.

      Please let us know if you have any other concerns.

  34. KK

    I had ordered and made payment for visionsure glasses on 28th Nov. 19. Till today I have not received my product. I had launched a complain on customer care no. And also filled up the complain form. I have not heard anything from you. No action has been taken till today. You can contact me on ph 9810077299

    1. indiamart

      Dear Customer,

      Seller has refunded the advance payment you made to them. Please let us know if you have any other concerns.

  35. Narpat

    This mail is to inform you that the leads that we want to buy is not visible when we search and later it is showing as sold out.

    Please take this a serious concern as we are missing business from Indiamart and not even getting a chance to take a lead and start conversation.

    Kindly do the needful asap.

    Regards

    1. indiamart

      Dear Narpat,

      We regret for the inconvenience caused. We have noted your concern and a ticket(ticket id:3440028) has been raised to resolve the issue.
      Please let us know if you have any other concern.

  36. Mary

    Ticket ID 3404807
    What us the update?!
    I sent all emails to u
    I paid 7000 rupees and I got no material, the supplier jainson enterprises is totally fraud

    1. indiamart

      Hello Mary,

      Today, we tried to contact you on your available number < 9500863106 > but the call was not answered. We have received an update from supplier that your product is ready to dispatch so kindly coordinate with the supplier and resolve your concern.

  37. Mario

    How can i report scammers on India mart am Mario and am from the Bahamas
    Can you please contact me via WhatsApp please at 242 421 1820
    Thanks

    1. indiamart

      Hello Mario,

      Please fill the complaint form for which a button is given “Complaint Form” in the above article. Our team will work on the issue.

      Please let us know if you have any other concern.

  38. Devanthi

    I Mrs Ramasamy paid 40000 rs to Orca bath trends coimbatore, ravi for a jacuzzi tub 5 months ago.he had still not supplied And cheating us.we have raised complaint form,one month ago,but still no still.Pl advise as to how to handle this fraud tq

    1. indiamart

      Hello Devanthi,

      We contact the seller. They said that they would deliver the material by this weekend. We request you to wait till the end of this week for the delivery.
      Your patience is appreciated.

  39. Mary

    Ticket ID 3404807
    What us the update?!
    Till now no refund for my money
    I paid 7000 rupees and I got no material, the supplier jainson enterprises is totally fraud

    1. indiamart

      Hello Mary,

      Our team is working on the issue. We will update you accordingly.

  40. Mary

    I got very good suppliers from India mart and I got my material perfect from delhi,
    But last one supplier (jainson enterprises) for making medals, I transfered the money by NEFT 7000 rupees and I sent flyking my courier to collect the material and they found nothing and I got cheated by this jainson enterprises, they took the money and no material ,

    1. indiamart

      Hello Mary,

      We have noted your concern and have raised a ticket(ID: 3404807) to resolve the issue.

      Please let us know if you have any other concerns.

  41. AJAY

    We, Mangla Bros. Panchkula, our trade name is misused by Mr. Gaurav
    No. 2496/3, Chatta Shahji
    Delhi – 110006
    Delhi, India
    Under Stationary trade

    1. indiamart

      Hello Ajay,

      We have noted your concern. Our team will contact you for more details in order to work on the issue.
      Please let us know if you have any other concerns.

  42. Lakshmi

    Hello sir my name is lakshmi .i parchase long cotton machin throw u r seller his name is saurab kampally state telagana .machin price is 82600 thousend and raw cotton 5000 thousend. And 5years buy back aggrement. He gave me mechin and he chint me he is not lift the phone and no message. Last 1months i try contect him but he is not coming in phone. Now u r my only hope plese help me that mony is very importent me. I think i start work from home it help full my famlly condishon that is not my money i take that to interst. Plese help me soon. Any splling mistake plese exquz.

    1. indiamart

      Hello Lakshmi,

      We regret for the inconvenience caused. Please fill the Complaint form for which a button is provided in the above article if you have not filled yet.
      Our team will work on the issue and will take appropriate actions against the seller who is cheating you.

  43. Harsha

    Am order drone camera from ( Kamal Gangwal
    Friends DJ Audio Sound System, Shop No. 031, Gali No. 9, Mindlakheda, Mandsaur, Madhya Pradesh, India-458664 ) this seller as cheeting me, thiss seller told advance half payment is necessary so i pay 4000 ammount.. After 5 hours this seller told you order minimum 4 unit otherwise your mony will not refund.. This seller as blackmail to me.. I order one unit he say okye.. I texting in wahtsapp he say don’t text others wise I will block your number he saying.. Please India mart help me please refund my money

    1. indiamart

      Hello Harsha,

      We regret for the inconvenience caused. Please fill the Complaint form for which a button is provided in the above article if you have not filled yet.
      Our team will work on the issue and will take appropriate actions against the seller who is cheating you.

  44. Rijoy

    I have bad experience with AB india meerut. THEY Send very cheap quality products. I want to complaint against that firm pls help mr

    1. indiamart

      Hello Rijoy,

      We regret for the inconvenience caused. Please fill and submit the complaint form if you have not filled yet. Our team will reach out to you and try to resolve the issue.

    1. indiamart

      Hello Govindsharma,

      We regret for the inconvenience caused. We request you to fill the complaint form if you have not filled yet for which a button is given in the above article . We will work on the issue on priority.

      Please let us know if you have any other concern.

  45. Gerald

    I didn’t get good support from Shradha Jain of Indiamart. She sent a email simply stating that the Seller has provided the service support. It clearly indicates that she doesn’t understand the problem I am facing. I want to talk to the Nodal or Apellate officer of Indiamart. Could you please share their contact numbers or email-ids.
    Thanks,
    Gerald

    1. indiamart

      Hello Gerald,

      We have contacted the seller and they said that they will be able to either replace the machine or send the service engineers from the cardio world to repair the machine.

      Please let us know if you ave any other issues.

  46. Vijay

    I ordered for Royal Enfield 500CC bike for ECU and Wiring harness. I Paid money 19200 Rs. still now not sending my items. more then 1 month over now. no response to mobile.
    Please Help. thanks.

    1. indiamart

      Hello Vijay,

      We have noted your concern. Our team will contact you soon for resolving the issue.

      Please let us know if you need any other help.

  47. Marie

    I buy hair from impression over seas company the guy name is ajay kumar I send the money 5 days a go and him dont amswer my text and not amswer the phone I want people never buy nothing for this hair company

    1. indiamart

      Hello Marie,

      We regret for the inconvenience caused. We request you to fill the complaint form if you have not filled yet for which a button is given in the above article . We will work on the issue on priority.

      Please let us know if you have any other concern.

  48. Salim

    I Am salim and malaysian I found this site to purchase genuine parts from the IndiaMART suppliers the company name is Garuda impex.

    This company promises to supply bajaj genuine parts to us anyhow this supplier instead of original their send all Fake spare look like original. Even I have told many times please supply genuine parts regardless all fake.

    We have order oil filter bajaj for price USD 0.86 per unit. Total 2400 unit all fake item. We are really disappointed .

    We think IndiaMART is safe but not.

    1. indiamart

      Hello Salim,

      We request you to fill the complaint form provided in the above article if you have not filled yet. Our team will contact you and try to resolve the issue.

      Please let us know if you need any other help.

  49. Ramesh

    I paid. Rs4450 complete money to co waste company bangalore . his no is +916913823541 . but he is not sending my product .mobile number is switched off.please resolve the issue.refund my money

    1. indiamart

      Hello Ramesh,

      We have noted your concern. Our team will reach out to you for details and will try to resolve the issue.

      Please let us know if you have any other concerns.

    1. indiamart

      Hello Prathap,

      Please fill in the complaint form for which a button ‘Complaint Form’ is provided in the above article if you have not filled yet. Our team will connect with you shortly to resolve the issue.

      Please let us know if you need any further help.

  50. Mauro

    Dear ,

    Any news about this issue?
    Warm greetings from IndiaMART!
    With reference to your mail we would like to inform you that we already have a Service Request 3304795 dated 21-OCT-19 open on your account. We will try our best to resolve the issue at earliest.
    Mauro

    1. indiamart

      Dear Mauro,

      We are trying to connect with the seller through email/phone. We did not get any response from seller yet. If we do not get response we will take appropriate steps against the seller. Thank you for having patience. We will update you if we hear from seller.

      Please let us know if you face any other issue or if you have any other concern.

  51. Gurpreet

    I want to log a complaint.. a contact number of my family member is updated in your website for massage services.. I want you to remove it asap

    1. indiamart

      Hello Gurpreet,

      Please click here to file your complaint.

      Please let us know if you have any other concern.

  52. Gopal

    want No any sms or call to my phone no
    Its your wrong advert. Im not those seller.
    please stop.

  53. Foyez

    Hi i have already filling the complain form
    i have a complaint against Super Caps ( Mumbai, Maharashtra )3.6 / 59322892693

    Musayyab Khan
    http://www.indiamart.com/super-caps

    At first i paid them 52000 inr for my products then they send me this

    TRAVEL HISTORY

    Tracking No Last Location Status Date / Time Remarks
    AWB30307854526 United Arab Emirates In-Transit 2019-10-18 15:27:42 PACKAGE On Transit To Destination, Bangladesh
    AWB30307854526 India Landed 2019-10-19 01:02:02 Package Arrive At Sort Facility GUJARAT, India
    AWB30307854526 India On-Hold 2019-10-19 01:06:16 Package At Sort Facility On Hold Port of Entry GUJARAT, India Rs. 21,505 INR Needed For Delivery Stamp Duty and Countervailing Duty (Total Amount Refundable After Delivery)
    before paid this amount i asked them after paid this amount or any others charges to pay they said no.when i paid this amount yesterday then they send me again this msg
    PACKAGE Delayed For GST TAX, Rs 25,890 INR Needed for Clearance. (Total Amount Refundable After Delivery Rs 47,395 INR)

    i have paid them 73,500 inr
    until now they don’t delivered my products and no answer my sms on this+91-6391224606 whats app number.i have all proof and documents to pay there bank account.i have all there bank account details which account i have pay there money.
    there bank account details is that given below

    i want to get my money back
    what should i do now?

    1. indiamart

      Hello Foyez,

      Thank you for filling out the complaint form. Our team will connect with you for resolving the issue.

      Please let us know if you have any other concern or query.

  54. Sunitha

    Hi,

    I have a complaint against A2 DESIGNS LLP, Gurugram. I have filled out your complaint form. I want to ensure that this company is exposed for the way they have treated me and I expect to get a full refund of the money I have paid them. Hope INDIAMART holds them accountable.

    1. indiamart

      Hello Sunitha,

      Thank you for filling out the complaint form. We have noted your concern and will work on priority to resolve the issue.

      Please let us know if you need any other help.

      1. Sunitha

        Hello,
        I had posted my complaint against A2 Designs LLP, Gurugram. I had filled out the complaint form with all the details. Your agent contacted them and they agreed to refund after Diwali. It is now 8 days since Diwali and I haven’t received the refund. Ashish Bhandari from Indiamart has been following assigned my complaint (Ticket Number:3299455). I tried contacting Ashish as well. But there is no response. A2 Designs LLP has been keeping the money since the first week of July. They give silly excuses for not paying up. Can INDIAMART tell me what the next step would be?

        1. indiamart

          Hello Sunitha,

          We have contacted seller and they are saying that they have processed the refund & you would be credited by 12th Nov. Please let us know if you have received the refund.

  55. Parteek

    Hello..

    My Name is Pratik. I have ordered BOPP tape to SOMNATH PACKAGING, Silvassa. I have also sent 100% advance payment to him Rs. 2667/-.

    He told me your order is ready and I will ship your goods immediately after receipt of payment.

    Payment already received by him on 15th October 2019. Now, he is not receiving my calls and not even replying to messages which I am sending him on Whatsapp even after reading. I have all proofs to show.

    I need my money back. Please help me in this regard. My mobile number is 9881999965.

    1. indiamart

      Hello Prateek,

      We regret for the inconvenience caused. We have raised a ticket (Id:3295460) to resolve your problem.

      Please let us know if you need any other help.

  56. Sandeep

    Do you guys even have Customer support or Grievance department? I have sent emails twice to your email ids and not even an acknowledgement of my email. Undoubtedly most pathetic company ever!!!!

    1. indiamart

      Hello Sandeep,

      We regret for the inconvenience caused. We request you to please fill the complaint form for which the button is given in the above article in case you have not filled out yet. We will work on your issue with priority.

      Please let us know if you have any further concern.

  57. 90852696

    Elbellos Fashion In Mumbai refuse to send my goods and paid $6000aud for 5 months ago they’ve lied to me & even lies to the Department Foreign Affairs and Trade when they called the n my behalf .Nikhil Sinha of ELBELLOS FASHION remains accountable for my lost business opportunity and damaged he has caused to my personal health and belief in foreign trade .His number is +919167012481

    1. indiamart

      Hello,

      We regret for the inconvenience caused. We have noted your concern. Our team will contact you soon for details.

      Please let us know if you need any other help.

      1. Erebu

        When I read these comments, it’s really unfortunate that these so called suppliers are registered with IndiaMart but buyers continue to suffer with scammers. I call them scammers because if they were genuine they would be delivering the orders and more so they can delete/block their accounts easily(Terrible).

        IndiaMart needs to find away of helping buyers who are from other countries as well with payment options until the buyer and seller have built some trust, otherwise people will soon take this site as a scam.

        Customer protection is very important and these complaints would reduce. Your instruction of filling complaint form looks as custom with no help being offered.
        Since your site is invaded with scammers, you need to find better ways of protecting genuine suppliers from losing business.

        1. Salim

          Hi sir many suppliers are scammer and not genuine as you mention..

          IndiaMART should filter their verify supplier before do any transition in this platform.

          Indiamart please aware on this. Because most the your is foreigner.

          1. indiamart

            Hello Salim,

            Thank you for writing to us. We have noted your concern and will definitely work on your suggestion.

        2. indiamart

          Hello Erebu,

          Thank you for writing to us and showing concern and providing suggestion. We have noted your concern and will surely work on a solution to prevent such issues.
          Please let us know if you have any other concern or suggestion.

  58. Dr.

    i paid complete money to avi from avinay surgical . his no is 9920637893 . but he is not sending my product lap simulator.

    1. indiamart

      Hello,

      We have noted your concern. Our team will reach out to you soon to resolve the issue.

      Please let us know if you need any other help.

  59. Arenyeptho

    I order wedding sofa from gyas wood handicrafts,saharanpur on august and paid full amount ie 11800/- in advance and the delivery charge and all 4250/-. It took 1mnth to arrive where it was written that it will take 10/12 days. Secondly, it was all defected ….everywhere, not good material and finishing its damn bad. Maybe they are not well experience person in working. Lastly, one arm of the sofa is broken. Now how can i expect more than this…..although i got is defected and damage.

    1. indiamart

      Hello Arenyeptho,

      We regret for the inconvenience caused. Please check with the seller if they could replace the piece.

      Please let us know if you need any other information.

  60. Hussain

    I take order for 15000+shipping 2164 rupiah From Carob Pharmaceutical Pvt Ltd and I’m asked before take this no problem too send too Saudi he said yeah I’m send before too Saudi now post send too email you parcel hold in new delhei and they want from me 45000 for send my order and my order for 17000 only I speak with him after he not answer now I want back my money I need your help

    1. indiamart

      Dear Hussain,

      We regret for the inconvenience caused. We have noted your concern and our executives will contact you for resolving the issue.

      Please let us know for any further concern.

  61. Sukhmeet

    I dealt with this man Gautam Malaviya from Surat, Alcott impel, paid him Rs.45000 for my order on 20/09/19, since then he hasn’t shipped my order. Wasn’t even replying to my calls and SMS. Then he finally contacted me when I put a bad review on his India mart page. I asked him to return my money and I’ll remove the review. He said he will deposit the money straightaway but it’s been 2 days now, no money and he even deleted his account. Can’t find him on the suppliers list as before on my India mart app page.
    I only trusted this supplier because he was verified seller on India mart
    Please help me to get my money back.

    1. indiamart

      Hello Sukhmeet,

      We regret for the inconvenience caused. We have raised a ticket(Ticket Id:3221301). We have mailed the supplier to resolve the issue.

      Please let us know for any other help.

  62. Nihal

    mostly the sellers here are not serios about business they dont commuinicate properly and mostly have listed wrong prices on their products to attract buyers and then they tell the price mentioned was by mistake and the most dissapointing thing is that we dont have option to compaint about their wrong listing on the same page !!!

    1. indiamart

      Hello Nihal,

      We regret for a bad experience with suppliers. Please fill the complaint form by clicking on the button “Complaint form” given in the above article.

      Please let us know for any other help.

  63. Rakesh

    Please Out of my profile on indiamart , no participation in India mart , please close my profile , thanks

    1. indiamart

      Hello Rakesh,

      Please refer Deactivate My Account article to close your IndiaMART profile. Follow the step mentioned in the article through desktop/laptop.

      Please let us know if you need any further help.

  64. Chandan

    I bought one toto I seen first india mart this toto address and after this where I bought toto that’s agency from Calcutta but the agency owner is froud big froud .he is very very bad they are very bad

    1. indiamart

      Hello Chandan,

      We regret for a bad experience with suppliers. Please fill the complaint form by clicking on the button “Complaint form” given in the above article.

      Please let us know for any other help.

  65. Akancha

    I had post my requirement for bridal lehanga and start receiving multiple calls of vendors I selected one of them name mannat creation, https://www.mannatcreation.com/welcome/. and paid 3445 rps For the product image they shared, she said she will dispatch the courier within in next day, till now no courier dispatched and also not responding on msgs and calls, blocked my no. Too.
    I am trying to contact but nothing is being responsive
    @Indiamart is that type of service provider you use to promote on your portal ? I am really disappointed to see this kind of action. I have paid money and no ethics of work neither ur portal is taking response.

    Regards
    Akancha

    1. indiamart

      Hello Akancha,

      Thank you for writing to us. We have noted your concern. Our executives will contact you shortly to resolve the issue.

      Please let us know for any further concerns or queries.

  66. Faraz

    I had post my requirement for website designing on indiamart portal (9999675885 reg number) and start receiving multiple calls of service provider I selected one of them name Surya Kant 9818699939 from http://www.royaltrix.com and paid 4000 rps out of 9500 to start my work on 5th of August, now it’s been 24 days as it is 29 August but I didn’t get anything even I don’t know my website colour how it will look like ?
    I am trying to call him but he is not responding my calls even his office colleague are not responding my calls

    @Indiamart is that type of service provider you use to promote on your portal ?

    1. indiamart

      Dear Faraz,

      We regret for the inconvenience caused. We have noted your concern. Our executives will contact you soon for resolving your problem.

      Please let us know if you need any further assistance.

  67. Aneesha

    Hi,
    I posted a query for tetra top manufacturers or suppliers. The contacts i have received are very irrelevant. And dont even understand my requirement.

  68. Jane

    I received a very poor quality sample for which I was told it was top quality and would be the quality provided for my resale business. Can you let me know if there is any way I can request my money back? I have contacted the supplier to discuss the issues but have had no reply.

    1. indiamart

      Dear Jane,

      As it is a quality related issue, you need to resolve the issue by discussing it with the supplier only.

      Please let us know for any further assistance.

    2. indiamart

      Hello Jane,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis.

      Please let us know if you need any further assistance.

  69. Ab

    I am Mr. Vamanarao, and my contact number 9676402761 added in India mart without my permission I am not the right person for Nava Bharat ventures limited padmavaram kakinada so please remove my contact details from your web page so many people disturbed me daily

  70. 91257811

    I am bored of a supplier’s call from 8042994299 on the number 8051865200…..the call comes at midnight also at 12:00 am ….while i am not interested in his product anymore…are you able to block from calling to my number…

    1. indiamart

      Hello,

      Thanks for sharing your concerns with us. We help users fulfill their requirements by connecting them to relevant sellers on our platform. We apologize for the inconvenience caused to you. If your requirement is fulfilled, click here to delete your buy requirement. After deleting your requirement, you will not receive any calls for that requirement.
      If you want to Permanently Stop the calls from IndiaMART. Please refer disable your account for detailed information.

      Please let us know if you need any further assistance.

  71. Chintan

    I had last year done a ceiling leakage repair work before rainy season done by one MAHAVIR ENTERPRISES, KANDIVALI, person name – Rathod, mob number 9664848355 … the repair work was under 3 years warranty. Now this year even after calling him and mesaaging him the person is not answering calls nor msgs and has dissappeared. Kindly beware of this and make 90% pmt in 1st year only.. thanks

    1. indiamart

      Hello Chintan,

      Thanks for writing to us. We have duly noted your concern.
      For further assistance, you can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com. They will assist you in resolving your concerns.

  72. Hk

    Hi
    I recently had a very bad experience from a company called kaxmi craft export which I found at India mart , This company is no good a lady name Kavita garg send you pic of good stuff but when you order she send you rubbish broken old junk avoid this they are very bad and doggy seller

    1. indiamart

      Hello,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis. We also have a Payment protection program to help buyers and sellers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

  73. Rambabu

    Donot believe alrehaman international they are cheating the customer.
    I placed cooling jar orders at that time they said delivery charge is 250/bundel, but they charged me 3times more delivery charge if I call they scold me it’s almost 22days over and I registered a complaint in indianmart without taking stock they are also taking more time to solve it
    Still my problem is not solved. How many days u people are taking to solve it up to that time I need to shutdown my business.

    1. indiamart

      Dear Rambabu,

      We wish to inform you that your concern has been resolved successfully and the refund has been processed.

      Please let us know if you need any further assistance.

    2. indiamart

      Hello Rambabu,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis. We also have a Payment protection program to help buyers and sellers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

  74. Arshad

    Hello
    Supplier is not responding after payment its been 25 days no response, dosent pick the calls, wHt to do in this situation.

    1. indiamart

      Dear Arshad,

      We wish to inform you that your concern has been resolved successfully and seller has dispatched your product.

      Please let us know if you need any further assistance.

    2. indiamart

      Hello Arshad,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

      1. Arshad

        6295542258 is my contact number
        I have lost my phone number which is registered with Indiamart

        1. indiamart

          Hello Arshad,

          We’ve updated our team with your new number.
          For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
          They will assist you in resolving your concerns.

  75. Dr

    WE ARE DEALING WITH BAIDYOG PHARMACY, SONIPAT. NOW THE CONTACT NO IS NOT WORKING. PLS GIVE ME ANY OTHER CONTACT NO

  76. Yashica

    my number is blocked from indiamart and i am not able to make any calls to suppliers. Please unblock my number and do something about it as soon as possible

    1. indiamart

      Hello Yashica,

      We apologize for the unsatisfactory experience. We have raised a ticket on your behalf. Our executives will connect with you shortly.
      You can also call our customer care number +91-9696969696 to connect directly with our executives or write to us at customercare@indiamart.com if you are facing any concern with respect to our services.

  77. Vanlal

    I did payment amounting to Rs.4800/- (negotiated amount) through IndiaMART on Jun 28,2019 at 13:44 in favour of Shri Ram Traders, Amritsar – Contact No. 9417385934 for the cost of used ECU for Chevrolet Car. But I am informed by your customer care cell that the seller is not willing to deliver the material following your procedure. Your person(lady) then told me the amount will be refund to me for she could not settle the matter with the seller. My request is to refund the said amount to me without further delay.
    I would be glad to see your prompt action

    1. indiamart

      Hello Vanlal,

      Our team has already been working on the ticket.
      For further assistance, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

      1. Vanlal

        Thank you for responding my posts and information on the progress from your side.I would be glad to see your prompt action

  78. 88745279

    I am mohd amin i ordered sweat slim belt by teleshopping bt unfortunately it’s not my size I want replace so what is the procedure

    1. indiamart

      Hello Amin,

      IndiaMART is a match making platform which helps to connect the right buyer with right suppliers.
      Please connect with the teleshopping supplier from whom you have purchased the belt.

  79. Satish

    My name is Satish Kumar buy sandalwood plant sheeds 1 kg white sandalwood and 1kg red sandalwood sheeds I have all rady payment him but he not received my phone and not any reply on whatap msg .
    Before payment he daily call me payment kiya ki nhi but an not received my phone his bank details given below his mobile no is +91 83094 02883 ,
    +91 81848 03681
    Ye usak bank detail h jis pr mne payment kiya h likin koi reply bhi nhi kr rha h mne 1200 ₹ payment kiya h

    Kindly hep me and return my mony

    Nishi traders
    Bank. Andhra bank
    Ac.No 192511100000609
    IFC CODE. ANDB0001925
    Nallapadu branch
    Guntur dt
    Guntur.
    AP.

    1. indiamart

      Dear Satish,

      We wish to inform you that your ticket has been closed successfully and Refund has been processed from our end.
      Please let us know if you need any further assistance.

    2. indiamart

      Thanks for writing to us. We have duly noted your concern of fraud suppliers We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

  80. Anita

    Please take action against R.O company Shiv Trading company as they are fraud and selling duplicate product to consumer and not giving any response to any customer.

    1. indiamart

      Dear Anita,

      We wish to inform you that our team has tried to connect with you but we have not yet received all the information/ documents from you. We request you to submit the required information/ documents.

      Please let us know if you need any further assistance.

    2. indiamart

      Hello Anita,

      Thanks for writing to us. We have duly noted your concern of fraud suppliers We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

  81. Ajmal

    Need to give a complaint about a bat seller in Meerut, who is refusing to pay back my money,how can u help me. His name is Abhishek, his fone number 7900277582, kindly help me n do the needfull

    1. indiamart

      Hello Ajmal,

      Thanks for writing to us. We have duly noted your concern of fraud suppliers We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.