Where do I log Complaints and Trade Disputes?

Kindly use the following methods to log any complaint or trade disputes:

  • You can access the IndiaMART complaint form and submit your issue
  • Alternatively, you can contact us at 09696969696 or write to us at customercare@indiamart.com
  • In case you receive irrelevant suppliers for your requirement, you may write to us at buyershelp@indiamart.com.

 




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662 Comments

  1. Ajmal

    Need to give a complaint about a bat seller in Meerut, who is refusing to pay back my money,how can u help me. His name is Abhishek, his fone number 7900277582, kindly help me n do the needfull

    1. indiamart

      Hello Ajmal,

      Thanks for writing to us. We have duly noted your concern of fraud suppliers We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

  2. Anita

    Please take action against R.O company Shiv Trading company as they are fraud and selling duplicate product to consumer and not giving any response to any customer.

    1. indiamart

      Hello Anita,

      Thanks for writing to us. We have duly noted your concern of fraud suppliers We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

    2. indiamart

      Dear Anita,

      We wish to inform you that our team has tried to connect with you but we have not yet received all the information/ documents from you. We request you to submit the required information/ documents.

      Please let us know if you need any further assistance.

  3. Satish

    My name is Satish Kumar buy sandalwood plant sheeds 1 kg white sandalwood and 1kg red sandalwood sheeds I have all rady payment him but he not received my phone and not any reply on whatap msg .
    Before payment he daily call me payment kiya ki nhi but an not received my phone his bank details given below his mobile no is +91 83094 02883 ,
    +91 81848 03681
    Ye usak bank detail h jis pr mne payment kiya h likin koi reply bhi nhi kr rha h mne 1200 ₹ payment kiya h

    Kindly hep me and return my mony

    Nishi traders
    Bank. Andhra bank
    Ac.No 192511100000609
    IFC CODE. ANDB0001925
    Nallapadu branch
    Guntur dt
    Guntur.
    AP.

    1. indiamart

      Thanks for writing to us. We have duly noted your concern of fraud suppliers We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

    2. indiamart

      Dear Satish,

      We wish to inform you that your ticket has been closed successfully and Refund has been processed from our end.
      Please let us know if you need any further assistance.

  4. 88745279

    I am mohd amin i ordered sweat slim belt by teleshopping bt unfortunately it’s not my size I want replace so what is the procedure

    1. indiamart

      Hello Amin,

      IndiaMART is a match making platform which helps to connect the right buyer with right suppliers.
      Please connect with the teleshopping supplier from whom you have purchased the belt.

  5. Vanlal

    I did payment amounting to Rs.4800/- (negotiated amount) through IndiaMART on Jun 28,2019 at 13:44 in favour of Shri Ram Traders, Amritsar – Contact No. 9417385934 for the cost of used ECU for Chevrolet Car. But I am informed by your customer care cell that the seller is not willing to deliver the material following your procedure. Your person(lady) then told me the amount will be refund to me for she could not settle the matter with the seller. My request is to refund the said amount to me without further delay.
    I would be glad to see your prompt action

    1. indiamart

      Hello Vanlal,

      Our team has already been working on the ticket.
      For further assistance, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

    2. Vanlal

      Thank you for responding my posts and information on the progress from your side.I would be glad to see your prompt action

  6. Yashica

    my number is blocked from indiamart and i am not able to make any calls to suppliers. Please unblock my number and do something about it as soon as possible

    1. indiamart

      Hello Yashica,

      We apologize for the unsatisfactory experience. We have raised a ticket on your behalf. Our executives will connect with you shortly.
      You can also call our customer care number +91-9696969696 to connect directly with our executives or write to us at customercare@indiamart.com if you are facing any concern with respect to our services.

  7. Dr

    WE ARE DEALING WITH BAIDYOG PHARMACY, SONIPAT. NOW THE CONTACT NO IS NOT WORKING. PLS GIVE ME ANY OTHER CONTACT NO

  8. Arshad

    Hello
    Supplier is not responding after payment its been 25 days no response, dosent pick the calls, wHt to do in this situation.

    1. indiamart

      Hello Arshad,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis. We also have a buyer protection program to help buyers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

    2. Arshad

      6295542258 is my contact number
      I have lost my phone number which is registered with Indiamart

    3. indiamart

      Hello Arshad,

      We’ve updated our team with your new number.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

    4. indiamart

      Dear Arshad,

      We wish to inform you that your concern has been resolved successfully and seller has dispatched your product.

      Please let us know if you need any further assistance.

  9. Rambabu

    Donot believe alrehaman international they are cheating the customer.
    I placed cooling jar orders at that time they said delivery charge is 250/bundel, but they charged me 3times more delivery charge if I call they scold me it’s almost 22days over and I registered a complaint in indianmart without taking stock they are also taking more time to solve it
    Still my problem is not solved. How many days u people are taking to solve it up to that time I need to shutdown my business.

    1. indiamart

      Hello Rambabu,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis. We also have a Payment protection program to help buyers and sellers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.

    2. indiamart

      Dear Rambabu,

      We wish to inform you that your concern has been resolved successfully and the refund has been processed.

      Please let us know if you need any further assistance.

  10. Hk

    Hi
    I recently had a very bad experience from a company called kaxmi craft export which I found at India mart , This company is no good a lady name Kavita garg send you pic of good stuff but when you order she send you rubbish broken old junk avoid this they are very bad and doggy seller

    1. indiamart

      Hello,

      Thanks for writing to us. We have duly noted your concern. We are looking into it and will try to resolve it on priority basis. We also have a Payment protection program to help buyers and sellers secure their payments. Please visit Pay with Indiamart to know more about it.
      For further assistance, please, You can call our customer care number +91-9696969696 to connect directly with our executives or write to us at buyershelp@indiamart.com.
      They will assist you in resolving your concerns.