What are some of the best practices for responding to enquiries for maximum buyer interest?

When you reply to an enquiry, please consider the following:

  • Assess the buyer requirement thoroughly
  • Try to respond to an enquiry on the same day, however, do not send reminders too early
  • Reply with all the requested details
  • Keep your reply precise and don’t include unnecessary details
  • Reply with the same currency and measurement units as quoted in the enquiry
  • Add a personal signature on each post including your business address and contact details
  • Always maintain an updated record of the communication you have with the buyer
  • Your seller panel gives you the option to send messages to your buyers using ‘Message’ section. You can chat with your buyer to understand his/her requirements better, thereby, increasing your chances of conversion.

The sellers can view the business enquiries here.

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