1. How to reply to enquiries so that I can get response from buyers?
  2. What if I am receiving irrelevant Buy Leads from IndiaMART ?
  3. Why am I not able to purchase Buy lead from the IndiaMART portal ?
  4. Why my company is not available in the IndiaMART listing?
  5. Why am I getting lesser number of enquiries from buyers?
  6. What if the contact details mentioned in the Buy lead are wrong?
  7. What if I am receiving retail buyer requirements in Buy leads from IndiaMART ?
  8. What if I am receiving enquiries from the locations which I don’t serve?
  9. What if I am receiving Buy leads from the locations which I don’t serve ?

 

How to reply to enquiries so that I can get response from buyers?

Please be advised that online performance on IndiaMART is system generated. There are many factors influencing how many inquiries you receive, such as product listing quality, its accuracy, catalog enrichment, package subscription. You may consider below tips to improve your performance:

• Improve product quality
– Ensure relevant products are present in your catalog
– Remove irrelevant products from your catalog
– Provide detailed features, specifications & usage for your products
– Ensure product names are formulated on the basis of relevancy & search ability of the name
– Ensure product image & description as per laid out guidelines. To know more about product guidelines click here
• Ensure that your hot selling product’s are marked as “hot product” in your catalog
• Ensure that you provide the MOQ, Price details for as much products as possible in your catalog, as product with prices are better ranked than product without price
• You can also upgrade your IndiaMART services in order to enhance your visibility & promote your listing on IndiaMART portal
• Your IndiaMART catalog entitles you to receive business enquiries from all over India (except for foreign only – location preference suppliers) , irrespective of your Location preference

If you have taken care of all the above measures in your IndiaMART catalog and still you are receiving irrelevant enquiries in your catalog, please write to us at customercare@indiamart.com or call us at 9696969696.

Top 

What if I am receiving irrelevant Buy Leads from IndiaMART ?

You must provide your feedback pertaining to each irrelevant Buy lead available in your IndiaMART by clicking on “ Not Interested “ located just below “Contact Buyer Now “ Tab in every Buy lead, to intimate us about the irrelevancy of Buy Leads so that we can make the relevant changes required to eliminate such issues.

Moreover, you mjust ensure the following in order to receive relevant Buy leads from IndiaMART.com:
• Choose the relevant Location preference for Buy leads
• Must ensure accurate & specific product mapping for your products
• Must update your products in the catalog on regular basis, to ensure only relevant product are available in your catalog

Top 

Why am I not able to purchase Buy lead from the IndiaMART portal ?

We sincerely regret the inconvenience caused to you in this regard, however we would like to inform you that this scenario could arise in case of any of the following situations:
1. You might have reached your weekly Buy lead purchase limit set for your IndiaMART account, which restricts you to purchase a Buy lead beyond a specific set limit, in such case you would get the following pop up on your screen, when you try to purchase a Buy lead from your IndiaMART account.
In such case, you can contact us at the 01206683562 else wait our concerned team will get in touch with you , in order to extend your purchase limit after verifying important credentials pertaining to your IndiaMART account.
2. You might not have sufficient credit point balance in your IndiaMART account to purchase a Buy lead, in order to know more about how to check your credit point balance click.
3. The Buy lead you are trying to purchase, may have already been purchased by other 10 supplier’s or the Buy lead you are trying to purchase is already sold out.
4. There might be some technical issue with your IndiaMART account, you can retry purchasing a Buy Lead after few hours.
5. In case, you are still facing the same issue, please write to us at customercare@indiamart.com or call us at 9696969696.

Top 

Why my company is not available in the IndiaMART listing?

In case you have registered as a free user or created a free catalog on IndiaMART, for the first time, it generally takes 24-48 hrs to get your company listed on IndiaMART.
Or if you have made the initial payment to IndiaMART for subscribing yourself for the paid services (MDC, Maximiser Packages), then please be informed that IndiaMART conducts its on call verification for its paid services in order to verify important business,contact & product details in order to make sure right details are promoted on IndiaMART platform, followed by designing of your catalog by our dedicated designing team, which after your approval & NACH formalities (if any), forwards your catalog for hosting on IndiaMART platform

Top 

Why am I getting lesser number of enquiries from buyers ?

Please be informed that the business enquiries received by you are directly send by buyers having requirement’s which are similar or relevant to the products available in your catalog, you need to take care of the following which would ultimately impact the enquiries received by you through IndiaMART :
• Improve product quality
Ensure relevant products are present in your catalog
Remove irrelevant products from your catalog
Provide detailed features, specifications & usage for your products
Ensure product names are formulated on the basis of relevancy & search ability of the name
Ensure product image & description as per laid out guidelines. To know more about product guidelines click
• Ensure that your hot selling product’s are marked as “hot product” in your catalog
• Ensure that you provide the MOQ, Price details for as much products as possible in your catalog, as product with prices are better ranked than product without price
• You can also upgrade your IndiaMART services in order to enhance your visibility & promote your listing on IndiaMART portal
• Your IndiaMART catalog entitles you to receive worldwide business enquiries , irrespective of your Location preference

Top 

What if the contact details mentioned in the Buy lead are wrong?

IndiaMART aims to provide its registered supplier’s with verified & genuine business leads to promote their business growth by connecting them with the relevant buyers, in order to achieve the same one of our dedicated team is focused on verifying each & every lead posted on our platform to keep a check on fake & irrelevant buy requirements.
We recommend that you must try to contact the buyer on all the contact details mentioned in the buy lead where in the buyer is not contactable in the primary contact detail, it might be possible that some buyer would prefer to respond on mail or some might prefer telephonic conversations.
In case you come across such situation where in the contact details mentioned in the buy lead are wrong when contacted, please share those buy leads with your dedicated account managers assigned in case you are subscribed for IndiaMART’s paid services, else if you are a free registered supplier, please share such buy leads with us by writing to us at customercare@indiamart.com or call us at 9696969696.

Top 

What if I am receiving retail buyer requirements in Buy leads from IndiaMART?

Buy Lead is a buyer’s Purchase Requirement for Products & Services, raised on IndiaMART, through various modes such as marketing campaigns, website, mailers & contact centre.
IndiaMART collaborates all the buyer requirements raised through these modes & provides the relevant supplier’s registered with on IndiaMART with the opportunity to choose the buy lead they want to purchase after critically analyzing the details of the requirement, IndiaMART just helps in connecting the buyers with the relevant suppliers that’s why IndiaMART cannot assure you of bulk business leads always, as it purely depends upon the buyer requirements raised (which can fluctuate).
You can sort/filter Buy leads as per your requirement using the following filter available in your Buy Leads section :
Order Value Filter:
• Over 1 Lakh
• 50,000 – 1 Lakh
• 10,000 – 50,000
• <10,000

Moreover, we would recommend you to carefully analyze the following details available in the buy lead’s as per your business requirements in order to buy the best available buy lead for you:
• Product name
• Time of Buy requirement post
• Buyer’s location
• Order Quantity
• Product features
• Order value
• Application/Usage of requirement
• Frequency of requirement
In order to achieve maximum benefit out of IndiaMART’s Buy lead services, please keep in mind the following:
• Try to purchase fresh leads (Most recent)
• Contact Buyers immediately after purchase on both Phone & E Mail
• Ensure Regular Follow – Up on both Phone & E Mail
• Keep your products rates competitive

Top 

What if I am receiving enquiries from the locations which I don’t serve?

By registering on IndiaMART, we provide our supplier’s with enhanced business visibility & mass reach, in order to do so, we promote your catalog throughout India (Except for Foreign only Location Preference), i.e a buyer can search & view your catalog from anywhere in the country & send a enquiry directly to you based upon their requirement, but the Buy leads available in your account are sorted & are made available as per your chosen location preference, so that you can choose wisely & purchase the most relevant Buy lead among all the available Buy leads in your account.
Hence in that case it purely depends on the buyers visiting your catalog, they may visit your catalog from anywhere in the country based upon your products in the catalog & there requirement, they can send you a enquiry directly. That’s why we recommend you to wisely shortlist the enquiries you actually want to respond to based upon your business need & serviceability.

Top 

What if I am receiving Buy leads from the locations which I don’t serve?

In order to receive Buy leads from your preferred location, you need to make sure that you choose the most relevant Location Preference for your IndiaMART account as per your business requirement, you will receive Buy leads from the chosen location in your IndiaMART profile.
You can choose between the following location preference:
1. Local Area Only ( My City & its 250 Km )
• No Buyer from Outside India
• No Buyer Outside 250 KM of Your City
2. India Only ( Domestic Only )
• No Buyer from Outside India
• No Export Enquiry
3. Foreign Only (Export Only)
• No Buyer from India
• No Buyer from Your City
4. All Over the World (My City + India + Export)
• Buyers from all over the world including India and Foreign
In case after choosing the best location preference, if the Buy leads are not as per your chosen location preference, please write to us at customercare@indiamart.com or call us at 9696969696

Top