IndiaMART Advantage Program (IMA)

  1. What is IndiaMART Advantage Program (IMA)?
  2. How many IMA credits will be allocated to suppliers on weekly basis ?
  3. What are the eligibility criteria for weekly IMA cycle?
  4. When will I receive these weekly IMA credits & what will be their validity?
  5. What happens to IMA credit allocation, if a supplier is marked as defaulter (PNS/Email)?
  6. If I upgrade from MDC or TSCatalog then how will my credit allocation & validity of credits change?
  7. If I upgrade to a higher service while being in the weekly IMA cycle then how will my credit allocation & validity of credits change?
  8. What will happen if a customer gets downloaded to a free catalog?
  9. What if I am not receiving SMS for PNS enquiries received from IndiaMART?
  10. What should I do, in case I have forgot my username & password for IndiaMART?
  11. How can I get the contact details of my account manager?

 

What is IndiaMART Advantage Program (IMA)?

In IndiaMART Advantage Program, IndiaMART.com allocates free credit points on weekly basis which are not carried forward (if not consumed) to all Paid Catalog Members in to purchase Buy leads & Tenders from the IndiaMART.com platform.

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How many IMA credits will be allocated to suppliers on weekly basis?

IMA Credit points are allocated on the following basis:

IMA Leads Allocation (Lapsable)
Service Name BL Allocation Effective Monthly Allocation
MDC 5 Leads/Week 20 Leads/Month
TS Catalog 10Leads/Week 40 Leads/Month
Maximiser 15 Leads/Week 60 Leads/Month
CWS/Static/Website 15 Leads/Week 60 Leads/Month
SS 20 Leads/Week 80 Leads/Month
LS 25 Leads/Week 100 Leads/Month
ILP/FPL/CPL 30 Leads/Week 120 Leads/Month

*Allocation on Sunday and Lapse on Saturday

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What are the eligibility criteria for weekly IMA cycle?

The weekly IMA cycle is applicable for all IMA users (except MDC & TSCatalog without PL Services & Email Defaulter/ PNS Defaulter/ Tempblock).

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When will I receive these weekly IMA credits & what will be their validity?

The weekly IMA cycle will run from Sunday to Saturday. Weekly IMA credits will be allocated on every Sunday morning and any un-used credits will lapse on Saturday night.

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What happens to IMA credit allocation, if a supplier is marked as defaulter (PNS/Email)?

If a paid catalog member is marked as PNS/Email defaulter, the IMA credit allocation is done as per grid below:

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If I upgrade from MDC or TSCatalog then how will my credit allocation & validity of credits change?

In case of upgrade from MDC or TSCatalog:
– All the previous un-used IMA credit points will become non – lapsable with a proper customer communication & entry in the transaction history.
– Hosting Credits will be allocated according to the upgraded service & these will be non – lapsable.
– New credit allocation / lapse will be as per weekly IMA cycle of upgraded service.

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If I upgrade to a higher service while being in the weekly IMA cycle then how will my credit allocation & validity of credits change?

In case of upgrade to a higher service:
• All the previous un-used IMA credit points will be non– lapsable with a proper customer communication & entry in the transaction history.
• Hosting Credits will be allocated according to the upgraded service& these will be non – lapsable.
• The Customer will remain in the weekly IMA cycle and new weekly credit allocation / lapse will be as per new service.

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What will happen if a customer gets downloaded to a free catalog?

In the case of download:
• No credits will lapse under IMA allocation.
• If Only Hosting & IMA credits are available, then service will change to BL Free.
• If Hosting, IMA credits & package purchase credits are available then service will change to BL Paid.
• ‘No usage lapse’ will be applied as per policy.

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What if I am not receiving SMS for PNS enquiries received from IndiaMART ?

Whenever a supplier receives a buyer call on its allotted PNS number, An SMS and Email will be sent on the primary mobile number and Email address of the client which is registered with IndiaMART, giving him the details of the caller number and time of call, hence we recommend you to check on your primary mobile number & email id for the PNS call alerts & notifications.
In case you are not receiving the alerts & notifications on primary mobile number & email id, then please write to us at customecare@indiamart.com or call us at 9696969696.

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If I upgrade to a higher service while being in the weekly IMA cycle then how will my credit allocation & validity of credits change?

In case of upgrade to a higher service:
• All the previous un-used IMA credit points will be non– lapsable with a proper customer communication & entry in the transaction history.
• Hosting Credits will be allocated according to the upgraded service& these will be non – lapsable.
• The Customer will remain in the weekly IMA cycle and new weekly credit allocation / lapse will be as per new service.

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What should I do, in case I have forgot my username & password for IndiaMART ?

In case you have forgotten your registered mobile number with IndiaMART, you can get in touch with our customer care at customercare@indiamart.com or call us at 9696969696
In case you have forgotten your password for IndiaMART, you can generate it again by clicking on Forgot Password.

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